Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Gisselle Jasso Reyna

Hemet,CA

Summary

Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

11
11
years of professional experience

Work History

Warehouse Worker

Amazon
Moreno Valley
09.2020 - Current
  • Ensured safety protocols were followed at all times while operating machinery.
  • Collaborated closely with other departments on special projects as needed.
  • Inspected incoming shipments for damage or discrepancies.
  • Organized warehouse space for efficient storage of products.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Used pallet jacks to move items to and from warehouse locations.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Team Leader

Jack in the Box
Hemet
06.2017 - 09.2020
  • Established clear expectations for employees, providing guidance when needed.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Ensured compliance with all safety regulations in the workplace.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Motivated team members through recognition programs and performance-based incentives.

Guest Service Associate

Knott's Berry Farm
Buena Park
01.2014 - 06.2017
  • Performed daily opening and closing procedures for the front desk including cash management duties.
  • Provided guests with information about local attractions, restaurants, and transportation options.
  • Ensured that all guest inquiries were answered promptly and accurately.
  • Developed strong relationships with repeat customers through positive interactions.
  • Collaborated with other departments to provide an excellent guest experience.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed large volume of guests and improved overall customer service.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Built and maintained productive relationships with employees.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Education

High School Diploma -

Western High School
Anaheim, CA
05-2016

Some College (No Degree) - Administration of Justice

Mt San Jacinto College
San Jacinto, CA

Skills

  • Self-Motivated and Disciplined
  • Safety Training
  • Heavy Lifting
  • Safety Protocols
  • Attention to Detail
  • Hazardous Materials Handling
  • Pallet Jacks
  • Customer Service
  • Product Sales
  • Complaint Handling
  • Guest Orientation
  • Cash handling experience
  • Payment Processing
  • Detail Oriented
  • Team Supervision
  • Coaching
  • Complaint resolution
  • Conflict Resolution
  • Safety processes and procedures

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Warehouse Worker

Amazon
09.2020 - Current

Team Leader

Jack in the Box
06.2017 - 09.2020

Guest Service Associate

Knott's Berry Farm
01.2014 - 06.2017

High School Diploma -

Western High School

Some College (No Degree) - Administration of Justice

Mt San Jacinto College

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Gisselle Jasso Reyna