Gisselle Madera
Gridley
Summary
Finance professional with strong focus on accuracy, analytical skills, and financial reporting. Proven track record in managing accounts, budgeting, and supporting financial audits. Reliable team player who adapts to changing demands and consistently contributes to achieving organizational goals. Proficient in financial software, data analysis, and regulatory compliance, bringing collaborative approach to every task.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Finance Assistant
Audi Beverly Hills | A Fletcher Jones
Beverly Hills, CA
05.2023 - Current
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
- Processed daily financial transactions in support of finance team objectives.
- Collaborated effectively with cross-functional teams to resolve any financial discrepancies or irregularities.
- Increased efficiency with thorough maintenance of financial records and documentation.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
- Managed office inventory and ordered new supplies when items were running low.
- Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
Bank Teller
Bank of the West
Gridley, CA
04.2021 - 05.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Customer Service Representative
Oreily's Auto Parts
Gridley, CA
11.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Oroville High School
Oroville, CA06-2018
Skills
- Microsoft Excel
- Professionalism and courtesy
- Customer service
- Accounts receivable
- Money handling
- Active listening
- Problem resolution
- Computer proficiency
- Data analysis
- Customer relations
Certification
- Excel Course Certification
Languages
Spanish
Native or Bilingual
Timeline
Finance Assistant
Audi Beverly Hills | A Fletcher Jones
05.2023 - Current
Bank Teller
Bank of the West
04.2021 - 05.2023
Customer Service Representative
Oreily's Auto Parts
11.2020 - 05.2021
High School Diploma -
Oroville High School