Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Gisselle Ramos

New Brunswick,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Shift Lead Manager

Walgreens
09.2022 - Current
  • Cash handling experience including
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Completed after shift review reports to remind supervisors of completed work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Participated in inventory control and loss-prevention programs to reduce shortage.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Pharmacy Technician

Walgreens Pharmacy
12.2021 - 09.2022
  • Counted and labeled prescriptions with correct item and quantity.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume community pharmacy environment.
  • Collected co-payments or full payments from customers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Customer Service Associate

Walgreens
04.2019 - 12.2021
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Trained new personnel regarding company operations, policies and services.
  • Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Arts - Human Resources Management

Rutgers, The State University of New Jersey
New Brunswick, NJ
05.2026

High School Diploma -

New Brunswick High School
New Brunswick, NJ
06.2020

Skills

  • Schedule Management
  • Loss Prevention Strategies
  • Safety Awareness
  • Employee Relationships
  • Constructive Feedback
  • Accurate Money Handling
  • Maintaining Clean Work Areas
  • POS Transactions
  • Inventory Control
  • Stock Organization
  • Handling Customer Complaints

Additional Information

I would like to mention that I am extremely active in my church. I am in charge of the children's ministry and love to devote my time to creating lesson plans and planning activities for the children to benefit from.

Timeline

Shift Lead Manager

Walgreens
09.2022 - Current

Pharmacy Technician

Walgreens Pharmacy
12.2021 - 09.2022

Customer Service Associate

Walgreens
04.2019 - 12.2021

Bachelor of Arts - Human Resources Management

Rutgers, The State University of New Jersey

High School Diploma -

New Brunswick High School

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Gisselle Ramos