Gisselle Rentas
Peekskill,US
Summary
Adaptable and motivated professional with a background in customer service, finance, and healthcare support, now pivoting into the creative industry with fresh eyes and a strong foundation in communication, problem-solving, and empathy. I recently completed Meta-certified social media marketing training and am eager to apply my creativity, people skills, and digital knowledge to roles in content creation, branding, or social strategy. Known for bringing a positive, can-do attitude and a passion for learning into every opportunity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Banker
JPMorgan Chase
Croton, US
01.2021 - 11.2024
- Provided exceptional customer service in a new market branch, assisting clients with banking transactions, account inquiries, and financial solutions.
- Supported branch growth by building strong relationships with clients, educating them on Chase's products and services, and identifying opportunities to refer customers to financial specialists.
- Executed sales strategies and outreach initiatives to attract new customers, contributing to the overall branch performance and community presence.
- Collaborated with other departments within the organization to ensure efficient delivery of services.
Server / Bartender
Valerio's Italian Restaurant
Montrose, US
04.2019 - 10.2020
- Provided high-quality customer service to guests in a fast-paced dining environment, ensuring a welcoming and positive experience.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with kitchen and bar staff to ensure timely and efficient service, maintaining an organized and clean work environment.
Patient Care Advisor
Hudson River Healthcare
Peekskill, US
01.2018 - 01.2019
- Served as the first point of contact for patients, managing high-volume inbound and outbound calls to schedule appointments, address inquiries, and provide information on health services.
- Assisted patients with navigating health insurance coverage, appointment preparation, and follow-up care instructions, ensuring clear communication and understanding.
- Documented patient interactions and updated electronic health records (EHRs) with high attention to detail, maintaining patient confidentiality, and compliance with HIPAA regulations.
Education
Assocaite Degree - Liberal Arts and Social Sciences
SUNY Westchester Community College
Valhalla, NYSkills
- Client Relations
- Customer Service
- Sales strategies
- Communication
- Interpersonal Skills
- Time Management
- Content Curation
- Social Media Marketing
- Strategic Thinking
- Relationship building
- Financial solutions
- Problem solving
- Team collaboration
- Adaptability
Certification
- Meta Social Media Marketing
- Meta Fundamentals of Social Media Advertising
- Meta Introduction to Social Media Marketing
Timeline
Associate Banker
JPMorgan Chase
01.2021 - 11.2024
Server / Bartender
Valerio's Italian Restaurant
04.2019 - 10.2020
Patient Care Advisor
Hudson River Healthcare
01.2018 - 01.2019
Assocaite Degree - Liberal Arts and Social Sciences
SUNY Westchester Community College
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