Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Gisselle Rochin

Mister Car Wash
Tucson,AZ
2
Languages
1
Certification
6
years of professional experience

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Someone you can count on, even in stressful situations.

Work History

Customer Service Advisor

1 Year 1 Month
Mister Car Wash | 07.2025 - Current

Bilingual customer service representative

7 Months
Geico | 12.2024 - 07.2025
  • Handled high-volume calls while ensuring quality service standards.
  • Educated clients on insurance products and services.
  • Resolved customer complaints in a professional manner.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service.
  • Took ownership of each call by listening attentively to understand individual needs.
  • Resolved issues quickly while maintaining a positive customer experience.
  • Utilized multiple computer systems to access customer accounts, process payments, update account status.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Customer Service Advisor

4 Years
Mister car wash | 11.2020 - 11.2024
  • Resolved customer complaints promptly and efficiently.
  • Provided accurate information about products and services to customers.
  • Cultivated strong customer relationships that contributed to increased sales.
  • Created tailored sales techniques to effectively sell and upsell services to new and existing clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma

Tucson preparatory school | Tucson, AZ | 05.2022

Skills

Customer relationship management
Product knowledge
Customer account management
Sales promotion
Upselling
Time management
Multitasking and organization
Conflict resolution
Bilingual communication
Calm under pressure

Certification

  • Bilingual insurance license
  • Lash extensions license

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Advisor

Mister Car Wash
07.2025 - CurrentRead More

Bilingual customer service representative

Geico
12.2024 - 07.2025Read More

Customer Service Advisor

Mister car wash
11.2020 - 11.2024Read More

Tucson preparatory school

High School Diploma
Read More
Gisselle Rochin