Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Someone you can count on, even in stressful situations.
Work History
Customer Service Advisor
1 Year 1 Month
Mister Car Wash | 07.2025 - Current
Bilingual customer service representative
7 Months
Geico | 12.2024 - 07.2025
Handled high-volume calls while ensuring quality service standards.
Educated clients on insurance products and services.
Resolved customer complaints in a professional manner.
Delivered fast, friendly, and knowledgeable service for routine questions and service.
Took ownership of each call by listening attentively to understand individual needs.
Resolved issues quickly while maintaining a positive customer experience.
Utilized multiple computer systems to access customer accounts, process payments, update account status.
Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Customer Service Advisor
4 Years
Mister car wash | 11.2020 - 11.2024
Resolved customer complaints promptly and efficiently.
Provided accurate information about products and services to customers.
Cultivated strong customer relationships that contributed to increased sales.
Created tailored sales techniques to effectively sell and upsell services to new and existing clients.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.