Summary
Overview
Work History
Education
Skills
Training / Courses
Timeline
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Gisselle Santos

Summary

Business Strategy Capstone Project

  • Role: Analyst
  • Date: November 2023
  • Description: Worked in a team of five to conduct a research on a company, analyzed its strategies, mission statement, competitors and competitive advantage. Also conducted a SWOT analysis, external analysis and internal analysis.
    Skills: Analysis, teamwork, creativity, initiative, communication.


Training & Development Project

  • Role: Instructor/ Presenter
  • Date: May 2023
  • Description: Worked in a team of four people, worked on a plan to train classmates, created and conducted a slide presentation, demonstrated the training and measured success.


Business Plan Project

  • Role: Project Management
  • Date: May 2022
  • Description: In this project, I conceptualized and developed a comprehensive business plan for a new business venture. The plan included executive summary, company description, mission statement, product and services, marketing strategy, barriers to entry, target customers, pricing, and location. The objective was to create a detailed and actionable roadmap for launching and growing the business.

Overview

3
3
years of professional experience

Work History

Sales Associate

OshKosh B'gosh & Carters
10.2017 - 04.2020
  • Customer Service: Greeted and engaged with customers in a friendly and helpful manner
  • Assisted shoppers in finding right products, answering questions, and providing product information
  • Sales and Product Knowledge: Demonstrated strong understanding of OshKosh B'gosh and Carter's products, including clothing, accessories, and promotional items
  • Promoted upselling and cross-selling when appropriate
  • Cashier Duties: Operated cash register accurately, processed transactions, handled returns and exchanges, and maintained a balanced cash drawer
  • Store Organization: Ensured store was clean, well-organized, and visually appealing
  • Restocked merchandise on sales floor and maintained a tidy and organized work area
  • Merchandising: Assisted in setting up displays, signage, and window displays to attract customers and promote sales
  • Inventory Management: Kept track of inventory levels and notified management when stock was low
  • Participated in inventory counts as needed
  • Loss Prevention: Monitored and prevented theft by being vigilant and following store security procedures
  • Product Knowledge: Stayed informed about product features, seasonal promotions, and any changes in merchandise, and shared this information with customers
  • Teamwork: Collaborated with other team members and assisted them as needed to ensure a smooth shopping experience for customers.

Education

Bachelor of Business Administration - Management -

University of Houston-Downtown
Houston, TX
12.2023

Skills

  • Bilingual
  • Costumer Service
  • Leadership
  • Social Media
  • Technology Proficiency
  • Excellent Organization
  • Time Management
  • Google Suite
  • Communication
  • Adaptability
  • Data Analysis

Training / Courses

  • Principles of Management
  • Management of Information Systems
  • Statistical Analysis
  • Principles of Marketing
  • Business Ethics
  • Foundations Human Resource Management
  • Diversity Management
  • Training and Development
  • Operations & Supply Chain Management
  • Business Finance
  • Compensation and Benefits
  • Project Management

Timeline

Sales Associate

OshKosh B'gosh & Carters
10.2017 - 04.2020

Bachelor of Business Administration - Management -

University of Houston-Downtown

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Gisselle Santos