Gisselle Soria
Aurora,Colorado
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
24
24
years of professional experience
Work History
Server and Bartender
Mexico Lindo restaurant
Morrison, USA
01.2021 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed guest orders accurately using POS system for billing and tracking.
- Maintained cleanliness of dining areas to enhance guest experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Manager
Viva Burrito restaurant
Denver, USA
01.2011 - 01.2021
- Managed daily operations and staff scheduling in a fast-paced restaurant environment.
- Oversaw inventory management, ensuring timely supply orders and stock levels.
- Trained new employees on customer service standards and food safety protocols.
- Implemented quality control measures to maintain food preparation standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
Assistant Manager
Garbanzos Mediterranea Grill
Glendale, USA
01.2008 - 01.2011
- Oversaw team scheduling to ensure adequate coverage during peak hours.
- Assisted in managing daily operations of a high-volume Mediterranean restaurant.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Monitored compliance with health and safety regulations in the restaurant environment.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Shift Manager
Chipotle Mexican grill
Greenwood village, USA
01.2005 - 01.2008
- Trained and mentored team members on best practices and customer service.
- Monitored food preparation processes to ensure consistent quality and freshness.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Shift Manager
Mac Donalds
, Colorado
01.2002 - 01.2005
- Supervised daily operations to ensure efficient service and food quality.
- Managed inventory levels to maintain adequate stock of ingredients and supplies.
- Implemented safety procedures to ensure compliance with health regulations.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
High School Diploma -
Ocean Township High School
Ocean Township, NJ05-2001
Skills
- Customer service
- POS system operation
- Order accuracy
- Food safety compliance
- Menu promotion
- Inventory management
Languages
Spanish
Full Professional
Timeline
Server and Bartender
Mexico Lindo restaurant
01.2021 - Current
Manager
Viva Burrito restaurant
01.2011 - 01.2021
Assistant Manager
Garbanzos Mediterranea Grill
01.2008 - 01.2011
Shift Manager
Chipotle Mexican grill
01.2005 - 01.2008
Shift Manager
Mac Donalds
01.2002 - 01.2005
High School Diploma -
Ocean Township High School