GISSELLE SOTELO
Chicago,IL
Summary
Experienced customer service sales advocate with 5+ years of industry knowledge. Demonstrated expertise in learning organization and report preparation. Began career at a cell phone company, recognizing the importance of ensuring customer satisfaction. As a consumer myself, I value businesses that prioritize customer needs. Motivated to represent the company and provide exceptional experiences. Exceptional listening skills allow me to effectively address customer needs. Committed to delivering optimal outcomes in all circumstances.
Overview
7
7
years of professional experience
Work History
Digital Ops
Cigna Healthcare
11.2023 - Current
- Experience in facets, ced, opus etc
- Have learned HIPPA validations and a lot of the healthcare industry and standards that must be upheld
- Amazing customer service
- Strive to set my career up with Cigna and keep moving up
- Eager to learning and improving my skill sets and help in every way possible.
Customer Service Advocate
Boost Mobile
03.2018 - 06.2022
- Experience with handling money, managing the store with inventory and sales.
- Worked with many computer systems and excelled in the tech support aspect of the business.
- Learned the ins and outs of being able to sell and make a customer feel like they need an item.
- Great sales experience.
Education
Morton East
Cicero, IL05.2018
Skills
- Standard Operating Procedures
- Business Analysis
- Logistics Management
- Customer Service
- Customer Retention
- Sales background
- Revenue Generation
- Staff Training
- Conflict Mediation
- Project Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Digital Ops
Cigna Healthcare
11.2023 - Current
Customer Service Advocate
Boost Mobile
03.2018 - 06.2022
Morton East
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