Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gisselle Villegas

Eagle Pass,TX

Summary

I have around 3 years of Customer Service Experience in a call center.

I consider myself as a friendly and empathetic person with excellent communication skills, dedicated to providing outstanding service and support. My 5 years plus of Customer service experiences has created a backbone in solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. I will always aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. I do believe that all this qualities will help me strive for the position of a Team Lead.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

People Ready Staffing
07.2024 - Current
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
  • Handled escalated issues effectively, demonstrating strong problem-solving skills and conflict resolution techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Data Entry Clerk

People Ready Staffing
03.2024 - 07.2024
  • Reviewed and verified information to ensure completeness and correctness.
  • Completed data entry tasks with accuracy and efficiency.
  • Assisted in implementing data entry procedures to enhance efficiency.

Customer Service Representative

People Ready Staffing
12.2022 - 08.2023
  • Responded proactively and positively to rapid change.
  • Assisted in training new staff on customer service protocols and system navigation for optimal performance.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

People Ready Staffing
08.2022 - 12.2022
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Cashier

Casino Grocery-Jo Ann Morales
2019 - 2021
  • Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
  • Resolved customer inquiries and concerns promptly, contributing to positive shopping experiences.
  • Trained new staff on operational procedures and customer service standards, fostering team cohesion.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Education

Associate of Arts - Psychology

Southwest Texas Junior College
Eagle Pass, TX
01-2020

Skills

  • Customer service
  • High Interpersonal Skills
  • Customer relations
  • Prioritization
  • Microsoft Office Experience
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Team development
  • Escalation management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

People Ready Staffing
07.2024 - Current

Data Entry Clerk

People Ready Staffing
03.2024 - 07.2024

Customer Service Representative

People Ready Staffing
12.2022 - 08.2023

Customer Service Representative

People Ready Staffing
08.2022 - 12.2022

Cashier

Casino Grocery-Jo Ann Morales
2019 - 2021

Associate of Arts - Psychology

Southwest Texas Junior College
Gisselle Villegas