Gisselle Washington
Channelview,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Ambulatory Service Representative II
Texas Children's Hospital Specialty Care
08.2021 - Current
- Managed 1000+ call volumes, addressing patient concerns and directing calls to appropriate departments for timely resolution.
- Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes.
- Verified over 120 patient insurance eligibility and benefits.
- Obtain clinical and financial authorization as required by contract for services
- Coordinated referral processes, working closely with physicians' offices to secure necessary authorizations for timely care delivery.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Documented actions in system to maintain patient history and billing files.
- Collaborated with clinical staff to facilitate smooth patient flow, reducing delays and improving overall efficiency.
- Train oncoming personnel and assisted with interviews.
Hostess/ Host Trainer/ Server/Catering
Plucker's Wing Bar
08.2017 - 07.2020
- Prioritized duties while demonstrating ability to multi-task and practice time management
- Greeted over 75 customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Welcoming and seating guests in well-coordinated and timely manner, enhancing overall quality of restaurant service
- Manage interactions with patrons using exemplary customer service in fast-paced restaurant establishment, working cross-functionally with all employees, managers, bartenders, and kitchen/busing staff
- Train oncoming personnel in proper customer service etiquette as well as daily operations.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Seasonal Sales Associate
Zumiez Retailer
02.2016 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier/Baker
Spring Creek BBQ
08.2015 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor's - Interdisciplinary Studies With A Concentration in Business Administration
University of Houston-Downtown
Houston, TX12.2020
Associates - Social and Behavioral Sciences
San Jacinto College
Houston, TX05.2019
Skills
- Proficiency in Microsoft, Access, Word, PowerPoint, and Outlook with 10 years of experience
- Bilingual in English and Spanish
- Medical Reception
- HIPAA Compliance
- Healthcare Industry Knowledge
- Patient confidentiality
- Office Administration
- Patient Scheduling
- Insurance Verification
- Medical Office Procedures
- Punctual and Hardworking
- Attention to Detail
- Reliability and Dedication
Honors And Awards
Cum Laude
Timeline
Ambulatory Service Representative II
Texas Children's Hospital Specialty Care
08.2021 - Current
Hostess/ Host Trainer/ Server/Catering
Plucker's Wing Bar
08.2017 - 07.2020
Seasonal Sales Associate
Zumiez Retailer
02.2016 - 08.2016
Cashier/Baker
Spring Creek BBQ
08.2015 - 02.2016
Bachelor's - Interdisciplinary Studies With A Concentration in Business Administration
University of Houston-Downtown
Associates - Social and Behavioral Sciences
San Jacinto College
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