Gisselle M Ferreiras
Burlington,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Property Management Administrator
Punta Cana Luxury Home
01.2020 - 12.2022
- Improved tenant satisfaction by addressing concerns promptly and effectively.
- Streamlined property management processes for increased efficiency and cost savings.
- Negotiated favorable lease terms with prospective tenants to maximize revenue potential.
- Managed budgets for multiple properties, ensuring financial goals were met or exceeded.
Customer Service Representative
Hard Rock Hotel
02.2018 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Real Estate Agent
Katalina Realty
01.2021 - 12.2021
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Advised clients on market conditions and property value for informed decision-making.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Front Desk Supervisor
Hard Rock Hotel & Casino
03.2016 - 01.2018
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Marketing Specialist
Legendary Club
01.2015 - 03.2016
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
- Managed cross-functional teams to successfully execute product launches and promotional events.
Reservation Agent
Hard Rock International
04.2013 - 12.2014
- Participated in ongoing training sessions to stay current on industry trends, best practices, and reservation system updates.
- Contributed to sales efforts by participating in local travel trade shows and industry events on behalf of the hotel.
- Resolved billing discrepancies efficiently by coordinating efforts with accounting personnel to ensure timely resolution for all parties involved.
- Resolved various issues and discrepancies for customers.
Language Instructor (English)
Private Classes
02.2010 - 12.2010
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
- Maintained complete student records with accurate grades and attendance information.
- Conducted skills assessments to uncover performance gaps.
Education
Languages
English/SpanishBusiness Administration And Management
Dominican College O&M
Dominican Republic04.2009
Skills
- Friendly, Positive Attitude
- Attention to Detail
- Written Communication
- Supervision and leadership
- Appointment Scheduling
- Account updating
Timeline
Real Estate Agent
Katalina Realty
01.2021 - 12.2021
Property Management Administrator
Punta Cana Luxury Home
01.2020 - 12.2022
Customer Service Representative
Hard Rock Hotel
02.2018 - 12.2022
Front Desk Supervisor
Hard Rock Hotel & Casino
03.2016 - 01.2018
Marketing Specialist
Legendary Club
01.2015 - 03.2016
Reservation Agent
Hard Rock International
04.2013 - 12.2014
Language Instructor (English)
Private Classes
02.2010 - 12.2010
Languages
Business Administration And Management
Dominican College O&M
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