Gissely Urena Sierra
New Carrollton,MD
Summary
Motivated and organized employee with strong time management and organizational skills. Seeking entry-level opportunities to contribute to company growth. Bilingual in English and Spanish. Proficient in customer service, multitasking, and time management. Attentive and creative professional passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning.
Overview
3
3
years of professional experience
Work History
Call Center Quality Analyst
Magadia Consulting
Silver Spring, MD
02.2024 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Reviewed recordings of customer interactions for accuracy and completeness.
- Maintained detailed records of call center performance and provided reports to management.
- Reviewed established procedures to assess areas in need of improvement.
- Analyzed customer service calls to identify areas of improvement and provide feedback to agents.
Pharmacy Technician
Walgreens
Beltsville, MD
05.2023 - 02.2024
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Entered prescription information into computer databases.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Front Desk Associate
LA Fitness
Hyattsville, MD
03.2023 - 04.2023
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, checked people in, and responded to inquiries from customers.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Maintained daily records of all transactions, including payments and cancellations.
Daycare Assistant Teacher
Yahaira Chevalier Family Childcare
Riverdale Park, MD
09.2021 - 03.2023
- Assisted in developing and implementing age-appropriate activities for children to learn new skills.
- Monitored children's behavior, providing guidance and direction when necessary.
- Provided a safe, secure, and nurturing environment for the children.
- Provided individual attention to each child based on their needs, using appropriate behavior management techniques.
- Responded quickly to any unexpected situations, such as injuries or behavioral issues.
- Developed positive relationships with families by communicating regularly about their child's progress.
- Introduced learning activities and imaginative play to teach children to explore.
- Read aloud and played alphabet games to encourage early literacy.
Crew Member
Chipotle Restaurant
Hyattsville, MD
03.2022 - 09.2022
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Parkdale High School
Riverdale, MD05-2021
Early Child Care Certifications -
Prince George's Community College
Upper Marlboro, MDCertified Pharmacy Technician
Walgreens Pharmacy Technician Training
Beltsville, MDSkills
- Prescription Filling
- Regulatory Compliance
- Information Protection
- Problem-Solving Skills
- Listening Skills
- Positive Reinforcement
- Customer Service
- Early Childhood Education
- Social Skills Development
- Special Needs Support
- Activity Planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Call Center Quality Analyst
Magadia Consulting
02.2024 - Current
Pharmacy Technician
Walgreens
05.2023 - 02.2024
Front Desk Associate
LA Fitness
03.2023 - 04.2023
Crew Member
Chipotle Restaurant
03.2022 - 09.2022
Daycare Assistant Teacher
Yahaira Chevalier Family Childcare
09.2021 - 03.2023
High School Diploma -
Parkdale High School
Early Child Care Certifications -
Prince George's Community College
Certified Pharmacy Technician
Walgreens Pharmacy Technician Training
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