Gisseylli Grullon
Utica,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Personal Banker
KeyBank
New Hartford, NY
09.2022 - Current
- Develop relationships with customers by providing exceptional service in order to increase sales opportunities in both English and Spanish.
- Build strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Identify potential fraud risks on accounts and report suspicious activities to management.
Mobile Expert
T-Mobile
Bronx, NY
09.2021 - 07.2022
- Recommended, selected and located merchandise based on customer desires.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products in both English and Spanish.
Store Manager
Metro By T-Mobile
Bronx, NY
06.2019 - 09.2021
- As a store manager, I was responsible for the development of strategies to better help customers get the best experience and exceed their expectations.
- Found solutions and better practices to help increment the productivity of the company.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Sales Representative
Metro By T-Mobile
Bronx, NY
02.2018 - 06.2019
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of all sales and prospecting activities.
- Identified opportunities for cross-selling additional products and services.
Retail Associate
Zara
New York, NY
05.2017 - 12.2017
- Engaged with customers to determine appropriate items to fit needs.
- Assisted customers in finding products, answered questions, and made product recommendations.
Education
Bachelor of Science - Accounting And Business Management
SUNY Polytechnic Institute
Utica, NY03-2025
High School Diploma -
Gregorio Luperon High School Sch For Science And Mathematics
New York, NY06.2017
Certified International Makeup Artist - Cosmetology Education
Glam Lab Makeup Studios & Academy
New York, NYSkills
- Bilingual - Spanish (Primary Language)
- Financial Product Expertise
- Customer Service
- Account Management
- MS Excel
- Opportunity Identification
- Attention to Detail
- Relationship Building
- Rapport Building
Awards
- Top performer at T-Mobile, ranking number one in the store in multiple occasions
- Certificate of Academic Excellence, Gregorio Luperon High School
- Certificate of Resilience of Character in Academic and Personal Pursuits
- Outstanding Actress in Performing Arts Drama
- Performing Arts Drama and Dance Outstanding participation
Accomplishments
- Area Top Performer - T-Mobile
- Dean List Student with 3.7 GPA-Lehman College
- Certificate of Academic Excellence - Gregorio Luperon High School of Science and Mathematics
- Certificate od Resilience of Character in Academic and Personal Pursuits - Gregorio Luperon High School of Science and Mathematics
- Outstanding Actress - Performing Arts Drama and Dance
- Outstanding Participation - Performing Arts Drama and Dance
Languages
- Spanish - Primary Language
- English
Timeline
Personal Banker
KeyBank
09.2022 - Current
Mobile Expert
T-Mobile
09.2021 - 07.2022
Store Manager
Metro By T-Mobile
06.2019 - 09.2021
Sales Representative
Metro By T-Mobile
02.2018 - 06.2019
Retail Associate
Zara
05.2017 - 12.2017
Bachelor of Science - Accounting And Business Management
SUNY Polytechnic Institute
High School Diploma -
Gregorio Luperon High School Sch For Science And Mathematics
Certified International Makeup Artist - Cosmetology Education
Glam Lab Makeup Studios & Academy
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