Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Open To Work

Gisslle Dickerson

Springfield,MA

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-Site

Summary

I have many years of customer service experience.

Customer service professional with extensive experience in enhancing guest satisfaction and operational efficiency. Proven track record of implementing feedback systems and leading teams to deliver exceptional service. Committed to fostering a positive environment through effective communication and training.

Customer service professional dedicated to enhancing guest satisfaction and operational efficiency. Successfully implemented feedback systems and developed training that improved service quality and team performance. Strong leadership fosters a positive environment and effective communication.

Overview

3
3
years of post-secondary education
27
27
years of professional experience

Work History

customers service representatives

Krogers
College Park, USA
09.2014 - Current
  • Assisted customers with product inquiries and provided excellent service.
  • Assisted customers in locating products throughout the store.
  • Processed transactions accurately using point-of-sale systems.
  • Facilitated efficient checkout for customers.
  • Maintained cleanliness and organization in the service area.

Cash Office Associate

Market 32
Albany, Ny
08.2025 - 01.2026
  • Managed cash drawer, balancing funds at the beginning and end of shifts.
  • Processed cash transactions accurately and efficiently at the customer service desk.
  • Assisted customers with inquiries and resolved issues regarding cash handling.

Shift Supervisor

CVS Health
Charlotte, USA
03.2024 - 08.2025
  • Assisted customers with product inquiries and purchases both in-store and online.
  • Supervised 1 to 5 employees to ensure smooth operations and effective teamwork.
  • Unloaded merchandise from truck onto sales floor.
  • Managed financial transactions, including loans and deposits, at point of sale.
  • Loan and deposit money from POS
  • Unload truck for sale floor.

Guest service manager

The fresh market
Charlotte, USA
02.2024 - 08.2025
  • Managed a team of 10 guest services representatives, providing training and guidance to ensure exceptional customer service
  • Implemented guest feedback system, increasing positive ratings
  • Developed and implemented standard operating procedures for guest services department, improving efficiency and consistency
  • Oversaw the resolution of guest complaints and concerns, ensuring prompt and satisfactory solutions
  • Resolved guest complaints and concerns, ensuring prompt and satisfactory solutions
  • Maintained accurate records of guest interactions, feedback, and preferences to personalize future experiences
  • Managed room reservations and ensured accurate billing processes were followed
  • Cultivated relationships with local vendors to enhance guest experience with special amenities

Customer Service Lead

Harris Teeter
Charlotte, USA
01.2019 - 03.2024
  • I oversee up to 10 employees at one time, Handle deposits and loans to POS machine.
  • Facilitated cash transactions for customer check cashing. Managed lottery ticket transactions for customers.
  • Answered phone and assisted customers with changes
  • Stocked and scanned products to refill shelves, assisted customers in locating items.
  • Executed point-of-sale operations for Western Union.

Front End Supervisor

Bed Bath & Beyond
Charlotte, USA
06.2015 - 01.2019
  • Coordinated front-end operations, facilitating efficient customer transactions.
  • Supervised daily operations and ensured team compliance with store policies.
  • Oversaw daily operations, ensuring team adherence to store policies and procedures.
  • Developed training program for new staff on customer service techniques, enhancing team readiness.
  • Assisted in managing front-end operations at store, cashing out customers.

Customer Service representative

Lowes
Glenmont, USA
03.2013 - 03.2015
  • Facilitated communication in call center to assist customers with their needs.
  • Assisted customers with refund and billing inquiries, ensuring resolution of issues.ing
  • Facilitated connections between customers and manufacturers to ensure order status.
  • Reached out to partner businesses to advocate for customer requests.

Customer Service Manager (CSM)

Albany steel
Albany, USA
01.2011 - 01.2015
  • Responded promptly to customer inquiries and processed payments by phone, Organized and systematically filed documents to enhance retrieval efficiency, Facilitated communication by sending faxes and coordinating employee assignments to various job sites.
  • Started off as a part-time worker and became a head customer service manager.

Inventory Management Specialist

Wis International
Albany, USA
02.2010 - 03.2014
  • Managed inventory levels to ensure stock availability and accurate records.
  • Coordinated regular stock audits to maintain data integrity and compliance.
  • Utilized inventory management software for tracking and reporting stock movements.
  • Ensured clarity of job schedules by confirming times and dates.
  • Coordinated face-to-face interviews for employers in call center.

Nursing Assistant

edan park nursing home
Catskill, USA
03.1999 - 02.2009
  • Facilitated residents' activities of daily living to enhance comfort and well-being.
  • Assisted residents with daily living activities and personal care needs.
  • Supported residents' personal care needs to promote dignity and independence.
  • Supported residents in achieving maximum independence in their daily routines.
  • Ensured cleanliness and organization of resident rooms and common areas to create a safe and welcoming environment.

Bank Teller

Albany trust bank
Albany, USA
04.2000 - 06.2001
  • Processed customer transactions to enhance satisfaction.
  • Facilitated customer transactions for deposits and withdrawals to enhance banking efficiency.
  • Delivered customer service to promote client satisfaction.

Education

High school diploma -

Albany High School
Albany, NY
09.1996 - 06.1999

Skills

  • Customer service
  • Customer Care
  • Customer Support
  • Cash handling
  • Point-of-sale operations
  • POS
  • Inventory management
  • Inventory control
  • Merchandising
  • Retail sales
  • Store management
  • Shift management
  • Team management
  • Team leadership
  • Leadership
  • Sales
  • Negotiation
  • Process improvement
  • Time management
  • Organizational skills
  • Microsoft Word
  • Telephone etiquette
  • Staff onboarding
  • Communication skills
  • Staff onboarding

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Cash Office Associate

Market 32
08.2025 - 01.2026

Shift Supervisor

CVS Health
03.2024 - 08.2025

Guest service manager

The fresh market
02.2024 - 08.2025

Customer Service Lead

Harris Teeter
01.2019 - 03.2024

Front End Supervisor

Bed Bath & Beyond
06.2015 - 01.2019

customers service representatives

Krogers
09.2014 - Current

Customer Service representative

Lowes
03.2013 - 03.2015

Customer Service Manager (CSM)

Albany steel
01.2011 - 01.2015

Inventory Management Specialist

Wis International
02.2010 - 03.2014

Bank Teller

Albany trust bank
04.2000 - 06.2001

Nursing Assistant

edan park nursing home
03.1999 - 02.2009

High school diploma -

Albany High School
09.1996 - 06.1999

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Gisslle Dickerson