Giszel "Gilly" Reveles
Phoenix,AZ
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
5
5
years of professional experience
Work History
Store Manager
Fiesta Town Barber Shop & Beauty Salon
05.2021 - 03.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Customer Service Representative
Fiesta Town Barber Shop & Beauty Salon
03.2018 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Educational Tutor
Self-Employed
03.2019 - 02.2021
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
Education
Associate of Arts - Biological Sciences
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2023
High School Diploma -
Tolleson Union High School
Tolleson, AZ05.2022
Skills
- Report Generation
- Competitor Monitoring
- Partnership Building
- Risk Management
- Shift Scheduling
- Employee Training
- Project Management
- Customer Service Management
Volunteer Work
Feed My Starving Children, Chandler, AZ
● Assisted with and organized events to drive outreach initiatives.
● Collaborated with others by contributing time and effort to advance facility needs.
● Assisted with facilities maintenance, basic cleaning, and trash removal.
● Processed, organized and conducted inventory of various donated goods including food.
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Fiesta Town Barber Shop & Beauty Salon
05.2021 - 03.2023
Educational Tutor
Self-Employed
03.2019 - 02.2021
Customer Service Representative
Fiesta Town Barber Shop & Beauty Salon
03.2018 - 06.2021
Associate of Arts - Biological Sciences
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Tolleson Union High School
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