Gita Crane
Weatherford,TX
Summary
Client-focused Business Manager offering diverse experience in customer service, business management, events, and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
12
12
years of professional experience
Work History
Business Manager
AWC – The Allergy and Wellness Center
2020.01 - 2023.08
- Oversight of all business operations, staffing decisions, software acquisitions, scheduling procedures, purchasing, equipment, and retail products, AP/AR, payroll, signer on bank account and business contracts related to office needs.
- Responsible for patient satisfaction and customer service procedures.
- Negotiated contracts with suppliers and vendors, securing favorable terms while maintaining strong relationships.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Interacted well with customers to build connections and nurture relationships.
- Promoted a supportive environment to foster collaboration among employees from various backgrounds, using each individual's strengths.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted in recruiting, hiring and training of team members.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Led company-wide digital transformation efforts, resulting in increased efficiency across all departments. Researched and implemented software programs for telephone, internet, fax, and records.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members. Worked positions front and back of house as needed.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Data Analyst / Executive Coordinator
Capitan Energy
2014.07 - 2023.01
- Compiled and submitted regulatory oil & gas reports, collaborated with CEO, CFO, Comptroller, engineers, vendors, consultants, and Texas Railroad Commission officers and employees.
- Scheduled business travel reservations, conference calls, and other administrative tasks as needed.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Generated ad-hoc reports upon request, supporting various stakeholders' needs for timely information access.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
- Generated standard and custom reports to provide insights into business performance.
- Collaborated with stakeholders to identify business needs and data sources.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback. Spearheaded submission of completion reports.
- Proven ability to develop and implement creative solutions to complex problems.
- Presented findings to executive leadership teams through concise presentations, influencing future strategy development. Once pointed out design flaws in critical software that saved money in time spent finding a resolution.
- Collaborated with business-unit leaders to identify and prioritize problems.
Retail Sales
Teskey's
2011.06 - 2014.07
- Successful sales of high value goods, in person and by phone. Far out-sold team members and maintained a much lower return rate.
- Effective at determining client's needs, negotiating price, and closing the sale.
- Took orders for custom saddles, organized, displayed, and priced stock. Independently set up a system of organization that allowed stock to be identified and accessed quickly and easily.
- Exceptional customer service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment. Provided support and guidance to team members.
- Completed paperwork for orders and receiving, recognized discrepancies, and promptly addressed for resolution.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
Education
Surgical Technology -
Moore Norman Technical Center
Various Dallas County Community Colleges
Dallas, TXUniversity of North Texas
Denton, TX Skills
- Written and Verbal Communication
- Sound Judgment and Decision-Making
- Negotiation & Issue Resolution
- Resource Allocation & Logistics
- Client & Employee Relations
- Operations and Project Oversight
- Events Coordination
- Construction and Design Management
Timeline
Business Manager
AWC – The Allergy and Wellness Center
2020.01 - 2023.08
Data Analyst / Executive Coordinator
Capitan Energy
2014.07 - 2023.01
Retail Sales
Teskey's
2011.06 - 2014.07
Surgical Technology -
Moore Norman Technical Center
Various Dallas County Community Colleges
University of North Texas
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