Gita Patel
Stuttgart,AR
Summary
Proven leader at Days Inn & Suites By Wyndham, I drove significant business growth through innovative product development and strategic acquisitions. Expert in guest relations management and interpersonal communications, I mentored teams towards excellence, achieving high customer satisfaction and operational efficiency. My approach streamlined operations and enhanced guest experiences, demonstrating a strong blend of hospitality and leadership skills. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
15
15
years of professional experience
Work History
Managing Owner
Days Inn & Suites By Wyndham
08.2018 - 09.2024
- Oversaw the development of innovative products or services, positioning the company as an industry leader.
- Mentored and developed high-potential employees to assume leadership roles within the organization, ensuring a strong pipeline of future leaders.
- Spearheaded successful acquisition efforts for business expansion, seamlessly integrating acquired companies into existing operations.
- Optimized operational efficiency through process improvement initiatives, reducing costs while maintaining quality standards.
- Managed all aspects of staff recruitment, training, scheduling, and performance evaluations to ensure optimal staffing levels and employee engagement.
- Created a welcoming atmosphere for guests by overseeing interior design projects that highlighted the unique character of the hotel property.
- Established a strong reputation for exceptional customer service, leading to repeat bookings and referrals.
- Streamlined operational processes for increased efficiency, resulting in reduced overhead costs.
- Developed and maintained relationships with vendors, negotiating competitive pricing for supplies and services.
- Fostered a positive work environment by promoting open communication, teamwork and recognition of employee achievements.
General Manager
Americas Best Value Inn
11.2017 - 02.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Days Inn & Suites By Wyndham
10.2016 - 07.2017
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
General Manager
Days Inn & Suites By Wyndham
08.2015 - 10.2016
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Elevated guest satisfaction scores by implementing customer-first service strategy that focused on personalized guest experiences.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
- Managed crisis situations, maintaining guest safety and satisfaction during unexpected events.
- Streamlined check-in and check-out processes to minimize wait times and improve guest satisfaction.
- Coordinated all hotel operations to ensure seamless service delivery, resulting in enhanced guest experience.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Managing Owner
Days Inn & Suites By Wyndham
07.2009 - 10.2014
- Directed comprehensive financial planning efforts to ensure long-term stability and continued growth for the organization.
- Developed and implemented successful marketing strategies, leading to significant growth in new clients and overall revenue.
- Led organizational restructuring efforts focused on adapting to changing market conditions while maintaining a strong competitive position within the industry sector served by the company.
- Secured funding from investors to drive future business expansion plans based on solid financial projections and persuasive presentations.
- Streamlined check-in and check-out processes to minimize wait times and improve guest satisfaction.
- Coordinated all hotel operations to ensure seamless service delivery, resulting in enhanced guest experience.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Education
High School Diploma -
John Tyler High School
Tyler, TX05.1981
Skills
- Guest complaint resolution
- Guest Relations Management
- Guest services management
- Cash Handling
- Interpersonal communications
- Staff Scheduling
- Quality Assurance
- Hospitality
- Outstanding communication skills
- Staff Supervision
- Reservations Management
- Telephone Etiquette
- Employee Development
Timeline
Managing Owner
Days Inn & Suites By Wyndham
08.2018 - 09.2024
General Manager
Americas Best Value Inn
11.2017 - 02.2018
General Manager
Days Inn & Suites By Wyndham
10.2016 - 07.2017
General Manager
Days Inn & Suites By Wyndham
08.2015 - 10.2016
Managing Owner
Days Inn & Suites By Wyndham
07.2009 - 10.2014
High School Diploma -
John Tyler High School
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