Gita Tomer
San Antonio,TX
Summary
I am customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Project Manager
XIAOMI TECHNOLOGY INDIA PVT LTD
Gurgaon, Haryana
09.2017 - 12.2022
- Led meetings with clients to discuss objectives, timelines, deliverables, budget constraints.
- Created content for sales staff training.
- Random audit for all assigned exclusive stores.
- Implemented strategies to maintain positive ROI of all exclusive stores.
- Created project plans and tracked progress against milestones.
- Developed training materials related to sales processes or procedures.
- Facilitated communication between various departments during the development process.
- Monitored team performance, identified areas for improvement, and provided feedback as needed.
- Provided regular reports on the status of all sales projects.
- Researched and analyzed customer feedback to improve products or services.
- Developed and implemented strategies to meet customer needs.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Coordinated with internal teams to ensure timely completion of projects.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Directed and coordinated products, services and sales activities.
Assistant Manager
Vivo Mobiles India pvt ltd
Gurgaon, Haryana
05.2015 - 09.2017
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Resolved conflicts between team members in an effective manner.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Coordinated with other departments to ensure smooth flow of operations.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
Technical Trainer
Oppo Mobiles India Pvt Ltd
Gurgaon, Haryana
09.2014 - 11.2015
- Monitored participant progress by providing individualized coaching and guidance during lessons.
- Facilitated problem solving discussions with participants when needed during training sessions.
- Assisted in developing instructional materials such as presentations, handouts, videos, and manuals.
- Conducted assessments of trainees' skills before and after training sessions to measure effectiveness.
- Maintained records of all instruction activities including attendance rosters, evaluations, tests scores.
- Created and conducted in-person, online, and onsite training sessions to ensure a thorough understanding of the subject matter.
- Utilized various technologies such as web conferencing software and multimedia tools to deliver high-quality instruction remotely.
- Stayed up to date on changing technical processes and needed skills.
- Provided feedback to students on their progress throughout the course.
- Analyzed data gathered from surveys regarding user satisfaction with technical training services provided.
- Prepared reports summarizing the success of each program offered by the department.
- Organized events such as seminars or conferences related to technology topics or trends in order to stay up-to-date with industry best practices.
- Analyzed training results to identify needed improvements and adjustments.
- Identified areas of improvement for existing technical training programs based on feedback from users.
Education
Bachelor of Science - Electronics And Communication
RemTech College
Shamli, Uttar Pradesh08-2012
Skills
- Project Coordination
- Schedule Management
- Performance Analysis
- Sales Presentations
- Customer Engagement
- Vendor Management
- Staff Management
- Sales Reporting
- Sales Tracking
- Sales Team Training
- CRM Software
- Product and Service Management
- Sales Process
- Product Knowledge
- Exceptional Multi-Tasker
Affiliations
- Writing
- cooking
- Drawing
- Reading
Languages
Hindi
Professional
English
Professional
Accomplishments
- 2014 Smile Angel certificate for exceptionally meritorious service.
- Star of the year 2016-Vivo Mobile India Pvt ltd
- Best Trainer award in Q2 2019.
- Best SPM in 2021
Certification
- Completed 4 weeks training on industrial automation from MAX ACADEMY PRIVATE LTD, in year 2011.
- Completed 4 weeks training from BHARAT ELECTRONICS LIMITED, in year 2011
References
References available upon request.
Timeline
Sales Project Manager
XIAOMI TECHNOLOGY INDIA PVT LTD
09.2017 - 12.2022
Assistant Manager
Vivo Mobiles India pvt ltd
05.2015 - 09.2017
Technical Trainer
Oppo Mobiles India Pvt Ltd
09.2014 - 11.2015
Bachelor of Science - Electronics And Communication
RemTech College
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