Gitana Austin

• Assist members with enrollment processes, ensuring accurate and timely completion of applications.

• Provide detailed information about benefits and coverage options to members.

• Resolve member inquiries and issues promptly and professionally.

• Maintain and update member records in the system.

• Collaborate with other departments to streamline processes and improve member experience.

• Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence

• Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider

• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance

• Assist customers in navigating uhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools

• Take high volume inbound calls daily

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Scheduling and conducting professional interviews and making new hire recommendations
• Social media marketing / Content Creation
• Recruit, Hire, Train and Manage new staff