Gitesh Pandya

Managed overall operations and ad-hoc projects of a multi-million-dollar company; including but not limited to the following.

• Handled 5 different projects:
  (1) Redesigning of company website,
  (2) Development of an Applicant Tracking System,
  (3) Integration of the company website with the Applicant Tracking System,
  (4) Optimization of company's target audience
  marketing campaigns &
  (5) Set up of a full functional off-shore office in India.
• Stakeholders Management & Strategic Partnerships for Direct Healthcare Clients and Managed Service Providers working with decision makers like; Department Directors, HR Directors, Supply Chain Management etc.
• Worked with multiple cross-functional geographically diverse teams.
• Candidate Management: End-to-end process.
• Contract Management: Contract approval, rate negotiation, contract extension etc.
• Managed full talent acquisition lifecycle.
• Managed Recruitment Strategies and KPIs along with Performance Evaluation & Employee Incentives.
• Promoted continuous improvement by helping to remove
  impediments and created a communicative & collaborative culture.
• Reporting to the CEO & CFO, Profit Margin Planning & Management.
• Finance, Payroll & HR assistance.
• Helped in and oversaw the transitioning of Payroll & HR system to from People HRO to Paychex.
• Campaign & Market Testing assistance.
• Policy formulation & execution, Conflict Resolution, Complex Problem-Solving.

• Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
• Developed strong rapport with clients through consistent follow-up and attention to detail.
• Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
• Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
• Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
• Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
• Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
• Collaborated with internal teams to resolve client issues quickly and efficiently.
• Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.

• Identified clear attainable objectives and goals working hand-in-hand with the executive leadership.
• Established processes, roles, hierarchies, deadlines and schedules for team to achieve objectives.
• Prepared and managed budgets.
• Established and managed KPIs and conducted status meetings.
• Worked as a Product Owner & Business Analyst for the project of revamping company’s website.
• Clear and deep understanding of business problems and created detailed requirements.
• Ensured team’s awareness and commitment to the product goals.
• Worked closely with cross-functional on-shore & off-shore teams helping with complex problem-solving.
• Focused on relationship building with internal teams to create trust, respect and collaboration.
• Remove impediments on a timely basis to enable the teams to achieve goals and deliverables.
• Developed an extensive network of direct and MSP clients and worked on a full-desk basis to fulfill their requirements.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

• Conducted Market Research and performed competitive analysis for Healthcare Staffing Industry clients
• Identified potential clients and generated warm leads to convert those into clients/accounts utilizing various resources including direct email campaigns, RFP, Cold-calling and reverse marketing
• Managed day-to-day operations for Nursing & Allied Staff through Executive Level requisitions working through direct clients and vendor managed systems (VMS)
• Managed full talent acquisition life-cycle
• Worked with cross-functional team to optimize output and maximize client satisfaction