Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gitsel Cruz

Gitsel Cruz

Houston,TX

Summary

Driven professional with a proven track record at Whataburger, excelling in team leadership and exceptional customer service. Demonstrated ability to exceed sales targets by leveraging sales expertise and upselling techniques. Skilled in store operations and team training, significantly boosting customer satisfaction and store performance.

Overview

3
3
years of professional experience

Work History

Team Leader

Whataburger
04.2023 - 07.2024
  • Assisted customers with returns, refunds and resolving transaction issues
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Cashier

Whataburger
04.2021 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Milby Highschool
Houston, TX
06.2023

Skills

  • Exceptional customer service
  • Store Opening and Closing
  • Sales expertise
  • Upselling
  • Product Recommendations
  • Team Leadership

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Team Leader

Whataburger
04.2023 - 07.2024

Cashier

Whataburger
04.2021 - 04.2023

Milby Highschool

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Gitsel Cruz