Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Giulia Medeiros

Giulia Medeiros

Round Rock,TX

Summary

Fluent in Portuguese, Spanish, and English with excellent communication skills and ability to solve complex customer problems. Proficient in Microsoft Word, Excel, and PowerPoint. Experienced in bookkeeping, inventory management, and staff training. Able to work efficiently and peacefully under pressure. A creative thinker and a fast learner who enjoys working in a team environment. Seeking challenging and rewarding position in a company that will utilize my education, training, and experience, as well as have room for career advancement.

Overview

11
11
years of professional experience

Work History

Bartender

Cinebistro
07.2017 - 12.2020
  • Made all house cocktails in a timely manner for bar, theater, restaurant, and concession orders
  • Assisted in creating weekly, movie-inspired specialty cocktails
  • Assisted in training new bar staff
  • Kept bar tidy and restocked
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Properly checked all guests' identification for legal alcohol consumption
  • Assisted with monthly inventory
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

card writer

Chewy
12.2019 - 08.2020
  • Quality check
  • Write holiday cards for Chewy.com customers using list of clients and their pets’ information
  • Ensure all cards are matched with correct envelope
  • Appropriately seal and stamp envelopes
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Proofread copy written by colleagues to correct spelling, punctuation and grammar.

Bartender

Miller’s Ale House
01.2016 - 07.2017
  • Greeted guests upon arrival in energetic and friendly fashion
  • Took proactive approach to meeting needs of guests and fellow team members
  • Took food and beverage orders from guests and/or servers
  • Ensured all guests are of legal drinking age in order to sit and order at bar by properly checking IDs
  • Assisted and reinforce correct ringing in of beverages in order to maintain accurate liquor cost
  • Prepared all drinks for both guests and service bar in a timely manner
  • Built and grew strong rapport with company’s “raving fans” (regular customers)
  • Responsible for handling to go orders
  • Maintained a clean bar
  • Properly opened and closed bar by preparing, discarding and organizing all mixers, juices, sliced fruit

Emergency services customer representative

Visa
05.2014 - 11.2015
  • Assisted cardholders with requesting emergency card and/or cash to their financial institutions in case of emergency situations abroad,
  • Assisted in educating cardholders about their Visa travel benefits, and other important pieces of information in three different languages.
  • Job required extreme punctuality, politeness, and focus.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Athlete management / Administrative & Personal Assistant

XYZ Sports Live
11.2012 - 05.2014
  • Scheduled and coordinated meetings, appointments, and travel arrangements both personal and executive for company's owner, main team, and clients
  • Maintained company's bookkeeping by using QuickBooks and assisted with filing and reporting company's profits and expenses monthly along with accountant's assistance
  • Tracked company's profits and expenses
  • Managed payroll
  • Responsible for sending invoices to clients and receiving payments in a timely manner
  • Tracked clients' accounts
  • Received sponsorship payments for clients, deducted company's payout, and sent sponsorship checks to clients
  • Assisted clients with magazine interviews
  • Assisted with creation and management of clients social media and websites
  • Served office guests with coffee and snacks
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Bartender

Johnny Rockets
05.2012 - 12.2012

Bartender

Dolores, But You Can Call Me Lolita
11.2011 - 04.2012

Server Shift Leader

Miller’s Doral Ale House
07.2011 - 02.2012

Host/ Carside/ Expeditor/ Server Assistant

Applebee’s Neighborhood Grill
01.2010 - 07.2011

Education

High School Diploma -

Miami Christian Academy
Miami, FL

Skills

  • Fluent in multiple languages enabling me to communicate effectively with diverse customer base, and increasing customer satisfaction by 20%
  • Successfully trained new bar staff in two establishments, resulting in a 25% increase in customer satisfaction ratings
  • Utilized active listening and critical thinking skills to quickly analyze and understand customer needs, resulting in a 15% increase in customer retention
  • Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint, leading to 10% increase in overall team productivity
  • Managed company bookkeeping, tracked profits and expenses, and ensured timely payments from clients, resulting in a 30% increase in financial accuracy

Timeline

card writer

Chewy
12.2019 - 08.2020

Bartender

Cinebistro
07.2017 - 12.2020

Bartender

Miller’s Ale House
01.2016 - 07.2017

Emergency services customer representative

Visa
05.2014 - 11.2015

Athlete management / Administrative & Personal Assistant

XYZ Sports Live
11.2012 - 05.2014

Bartender

Johnny Rockets
05.2012 - 12.2012

Bartender

Dolores, But You Can Call Me Lolita
11.2011 - 04.2012

Server Shift Leader

Miller’s Doral Ale House
07.2011 - 02.2012

Host/ Carside/ Expeditor/ Server Assistant

Applebee’s Neighborhood Grill
01.2010 - 07.2011

High School Diploma -

Miami Christian Academy

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Giulia Medeiros