Giulia De Carolis

Built a comprehensive list of corporate clients that includes destination management companies, hotel group sales managers, luxury brand contacts, event planners and previous social event clients

• Created all documents from our group dining guide that included preset menus, bar packages, passed hors d'oeuvres, A/V capabilities, F&B minimums, all based upon market research
• Promoted and booked events to ensure customer satisfaction while optimizing revenue with a 40% increase in sales
• Served as the on-site point of contact for event setup and management and conducted site inspections with social and corporate clients to plan all aspects of their events
• Handled contracts with suppliers and third-party vendors and coordinated event logistics, staff, and external vendors (rentals, security, AV needs)
• Streamlined internal processes for greater efficiency in managing event contracts, invoices, and payments
• Created BEOs and event menus; managed scheduling through OpenTable, TripleSeat, and SevenRooms and developed customized event proposals tailored to individual client needs

• Coordinated and managed events for up to 300 people, ensuring smooth execution and client satisfaction
• Implemented innovative event themes and designs to create memorable experiences for attendees
• Coordinated and managed events, ensuring smooth execution and client satisfaction
• Managed event logistics and layout proposals, staff coordination, and vendor management
• Created event menus and BEOs; maintained weekly updates and reports
• Ensured smooth communication between all departments for seamless event execution

• Contacted, booked and followed up with all guests inquiries regarding special events and functions
• Coordinated event details with management teams; produced action plans to meet financial goals
• Ensured strong communication between all team members to deliver successful event

• Assisted in daily operations, including staff scheduling, training, and managing customer inquiries
• Handled restaurant openings and closings, payroll, and overall service quality
• Resolved customer grievances professionally and ensured team efficiency

06/2020 – 11/2020 & 06/2021 – 09/2021

• Assisted the General Manager with daily operations and staff management
• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery
• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards

• Collaborated with team members during busy shifts for efficient workflow
• Delivered exceptional service and received consistent customer compliments
• Managed transactions in MICROS and ensured efficient order delivery

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
• Managed seating assignments and guest inquiries
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit

• Maintained professional, organized, and safe environment for employees and patrons
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery

• Managed event logistics, vendor communication, and client relationships
• Created SOPs and event schedules

• Managed event logistics and operations for tradeshows, conferences, product launches
• Coordinated event staff and logistics while maintaining vendor relationships
• Oversaw event planning and ensured seamless execution