Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Giulia Marotto

Summary

Native Italian well-versed in successful sales techniques and approaches.

Knowledgeable and dedicated customer service professional with extensive experience in Sales Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Experience Leader

Victoria's Secret & PINK
07.2023 - 10.2024
  • Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.
  • Championed a company-wide culture shift towards customer-centricity, fostering an environment where every employee prioritized exceptional service delivery.
  • Trained and mentored new team members, improving overall team performance and knowledge base.
  • Strengthened brand reputation by cultivating positive word-of-mouth reviews and testimonials from satisfied customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and backed up other customer service managers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Customer Experience Leader

Victoria's Secret & PINK
01.2021 - 02.2023
  • Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.
  • Championed a company-wide culture shift towards customer-centricity, fostering an environment where every employee prioritized exceptional service delivery.
  • Trained and mentored new team members, improving overall team performance and knowledge base.
  • Strengthened brand reputation by cultivating positive word-of-mouth reviews and testimonials from satisfied customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and backed up other customer service managers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Retail Sales Associate

Old Navy
11.2019 - 08.2020
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Greeted customers entering store and promoted sales or special programs.

Jewelry Sales Associate

Silverstall
07.2016 - 08.2016
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Education

High School Diploma -

Foreign Languages Lyceum Pietro Scalcerle
Padova
07.2017

Skills

SOCIAL:

  • Multilingual
  • Cultural awareness and diversity inclusivity

PROFESSIONAL FIELD:

  • Product and Service Sales expertise
  • Cash Register Operation
  • Loss prevention
  • Experience optimization
  • Customer service
  • Verbal and written communication

PERSONAL:

  • Detail-oriented with excellent work ethic
  • Multitasking abilities and computer skills
  • Flexible and Adaptable
  • Team Management
  • Data-driven decision-making
  • Strategic Thinking

Accomplishments

WORK ABROAD ENTREPRENEURSHIP

Erasmus + Project: internship at Tellus College in Plymouth ( UK) from July 2016 to August 2016.

Awarded credit(s) on a programme entitled Preparation for Working Life provided by Tellus College.

Carried out a work experience in Plymouth (UK) at the Silverstall while being monitored on communication and language skills (English), work skills and technical skills.

Timeline

Customer Experience Leader

Victoria's Secret & PINK
07.2023 - 10.2024

Customer Experience Leader

Victoria's Secret & PINK
01.2021 - 02.2023

Retail Sales Associate

Old Navy
11.2019 - 08.2020

Jewelry Sales Associate

Silverstall
07.2016 - 08.2016

High School Diploma -

Foreign Languages Lyceum Pietro Scalcerle

Similar Profiles

CREATE PROFILE
Giulia Marotto