Giulia Sartori
100 Rundle LN,SC
Summary
Experience in administrative functions and office management. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. As well as a Results-driven teaching professional prepared for role that leverages extensive experience in language instruction. Known for creating dynamic, fun and inclusive learning environments that facilitate language proficiency. Emphasizes collaboration and adaptability to meet educational goals of students. Strong skills in curriculum development, student engagement and communication.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Carolina Crescent Insurance
513 Red Bank Rd #3, Goose Creek, SC 29445
05.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
English as a Second Language Teacher
Self-employeed
Remote
01.2024 - 06.2024
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Increased student confidence through regular feedback and personalized instruction.
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
- Designed interactive lessons to engage all learning styles and promote active participation.
- Developed activities and integrated technology to diversify instruction.
- Collaborated with colleagues to share best practices, creating a supportive teaching community.
- Developed individualized learning plans tailored to each student''s unique needs, ensuring a targeted approach to language acquisition and skill development.
- Documented student attendance and progress against goals.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Promoted critical thinking to build subject engagement and interaction.
- Encouraged students to deepen knowledge with additional learning opportunities.
Administrative Assistant
The Compass Films
Dacula, GA
04.2021 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
Barista
Tradewinds Coffee
2300 Liam Ave NE #200 Dacula, GA 30019
06.2020 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Pizza Maker
Donatos
220 Azalea Square Blvd, Summerville, SC 29483
12.2018 - 12.2019
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
Education
High School Diploma -
Collins Hill High School
Suwanee, GA05.2020
Skills
- Customer Service
- Active Listening
- Customer Relations
- Call center experience
- Complaint Handling
- Scheduling
- Follow-up skills
- Team Development
- Sales expertise
- Spreadsheets
- Staff education and training
- Proofreading
- Sales closing
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Training - Responsible for training new employees to ensure continued quality of customer service.
- Had the opportunity to coordinate weekly project team meetings and drafted agendas to increase meeting efficiency.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Carolina Crescent Insurance
05.2024 - 10.2024
English as a Second Language Teacher
Self-employeed
01.2024 - 06.2024
Administrative Assistant
The Compass Films
04.2021 - 08.2022
Barista
Tradewinds Coffee
06.2020 - 01.2021
Pizza Maker
Donatos
12.2018 - 12.2019
High School Diploma -
Collins Hill High School
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