Giulia Saviani
Orlando,FL
Summary
Accomplished Patient Care Coordinator with a proven track record at Arnold Palmer Hospital, adept in HIPAA compliance and patient care coordination. Leveraged critical thinking and exceptional customer service to enhance patient experiences, significantly improving satisfaction. Skilled in fostering relationships and streamlining processes, contributing to efficient patient care and support.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Arnold Palmer Hospital
11.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Greeted and assisted patients with check-in procedures.
- Delivered excellent patient experiences and direct care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Front Desk Administrator
Vip Walk-in Clinic
06.2020 - 06.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Managed invoicing procedures accurately resulting in fewer billing disputes from guests.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
Sales Associate
Pandora
01.2018 - 05.2020
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Health Administration
Lake-Sumter State College
Leesburg, FL05-2026
Associate of Arts - Health Science
Valencia College
Orlando, FL05-2023
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient care coordination
- Patient confidentiality
- Scheduling
- Verbal and written communication
- Patient records management
- Patient documentation
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Patient Care Coordinator
Arnold Palmer Hospital
11.2022 - Current
Front Desk Administrator
Vip Walk-in Clinic
06.2020 - 06.2022
Sales Associate
Pandora
01.2018 - 05.2020
Bachelor of Science - Health Administration
Lake-Sumter State College
Associate of Arts - Health Science
Valencia College
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