Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Giuliana Gil

Miami,FL

Summary

Seasoned operations and administrative professional with over 8 years of experience supporting executive teams, streamlining workflows, and enhancing cross-functional efficiency in fast-paced environments. Proven leader in team training, HR support, and office management, with a strong background in logistics, scheduling, and vendor relations.

Overview

9
9
years of professional experience

Work History

Assistant Director of Operations

The Flowery
03.2022 - 01.2025
  • Directed day-to-day administrative operations to ensure efficiency and effectiveness across departments
  • Supported HR functions such as onboarding new employees and maintaining employee records
  • Oversaw employee onboarding, training, and development programs for administrative staff, improving team performance and retention
  • Provided general administrative support to various departments, ensuring seamless operation
  • Managed office facilities, including overseeing space planning, office maintenance, and vendor relationships

Senior Administrative Assistant

Cookies Co.
09.2019 - 03.2022
  • Managed financial records, including processing invoices, expense reports, and maintaining office budgets
  • Supervised and mentored a team of administrative assistants, providing guidance and training to improve efficiency
  • Managed and coordinated executive calendars, ensuring efficient scheduling of meetings, travel, and appointments
  • Handled incoming phone calls, emails, and mail, ensuring timely responses and proper routing
  • Managed and organized office operations, ensuring efficient workflow and task prioritization

Executive Assistant

MS International
11.2017 - 09.2019
  • Coordinated and facilitated communication between executives, clients, and internal departments, ensuring timely and effective responses
  • Coordinated events, conferences, and business functions, handling logistics, vendor relations, and attendee communications
  • Assisted with HR-related functions, including onboarding, employee communications, and maintaining company records
  • Utilized office technology and software (e.g., Microsoft Office Suite, Google Workspace, CRM systems) to create documents, manage schedules, and track tasks
  • Provided backup support for other administrative staff as needed, ensuring continuous office operations and workflow

Customer Service Manager

Studio S Imports
10.2015 - 01.2018
  • Led and managed a team of 15 customer service representatives, ensuring high levels of performance and engagement.
  • Handled scheduling and staffing, optimizing team availability and ensuring service levels were consistently met.
  • Led regular performance reviews and coaching sessions, resulting in improvement in employee retention and morale.
  • Managed customer accounts, updating information and ensuring all records were accurate and up-to-date.
  • Processed orders, returns, and exchanges, ensuring accuracy and efficient handling of customer requests.

Education

Psychology

Long Beach City College
Long Beach, CA
06.2019

Skills

  • Microsoft excel
  • Customer service
  • Time management
  • Computer literacy
  • Communication skills
  • Scheduling and coordination
  • Operational efficiency
  • Office administration

References

Sylvia Atanasio, Studio S Imports - tilediva@me.com (805)-377-3203

Glenn Paul, Ken Mason Tile - (310)995-9721

Ted Pantelic, Cookies. Co - (949)939-9438

Jenry Leon, The Flowery - (786)777-9643

Timeline

Assistant Director of Operations

The Flowery
03.2022 - 01.2025

Senior Administrative Assistant

Cookies Co.
09.2019 - 03.2022

Executive Assistant

MS International
11.2017 - 09.2019

Customer Service Manager

Studio S Imports
10.2015 - 01.2018

Psychology

Long Beach City College

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Giuliana Gil