Giuliana Gingerelli
Duluth,MN
Summary
Driven Direct Support Professional with proven expertise in compassionate caregiving and crisis management, honed at Accessible Space Inc. Excels in behavioral management and client support, ensuring safety and enhancing quality of life for individuals with disabilities. Demonstrates strong decision-making and critical thinking skills, significantly improving client self-sufficiency and well-being.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Accessible Space Inc
12.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Developed and implemented individualized care plans to meet individual needs of each client.
Personal Care Assistant
Franciscan Health Center
02.2022 - 06.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Barista
Dunkin' Donuts
11.2021 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Server
Perkins Restaurant & Bakery
01.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Denfeld High School
Duluth, MN11.2022
Skills
- First aid and safety
- Client Support
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Client documentation
- Housekeeping tasks
- Health and safety requirements
- Direct Patient Care
- Appointment Scheduling
- ADL support
- Crisis Management
- Progress Documentation
- Individualized Support Planning
- Patient Assessments
- Safety Monitoring
- Medical Records Management
- State regulations knowledge
- Care Plan Management
- EMR / EHR
- Time Management
- Fast Learner
- Critical Thinking
- Documentation and Recordkeeping
- Certified in CPR/AED
- Vitals Monitoring and Documentation
- Clear Communication
- Direct Care Aide
Certification
- PCA - Personal Care Aide
- CPR
Photography
I enjoy doing photography on the side when I find time in my busy life. I shoot families, couples, babies, maternity, seniors, and pretty much anything you can think of! This is a hobby that I feel at peace doing and that is why I love it so much.
Languages
English
Professional Working
Timeline
Direct Support Professional
Accessible Space Inc
12.2023 - Current
Personal Care Assistant
Franciscan Health Center
02.2022 - 06.2022
Barista
Dunkin' Donuts
11.2021 - 03.2022
Server
Perkins Restaurant & Bakery
01.2021 - 02.2022
- PCA - Personal Care Aide
- CPR
High School Diploma -
Denfeld High School
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