Giuliana Guerrero
Fort Myers,FL
Summary
Communicative admin recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. High energy individual who can multitask and prioritize.
Overview
7
7
years of professional experience
Work History
Waitress
Pelican Preserve
Fort Myers, FL
11.2023 - Current
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Medical Interpreter
RH language Solutions
Fort Myers, FL
07.2023 - 11.2024
- Provided simultaneous interpretation for medical appointments, surgeries and consultations.
- Facilitated communication between medical staff and patients with limited English proficiency.
- Interpreted complex medical terminology accurately between languages.
- Collaborated with physicians and other healthcare professionals to ensure quality services were provided to patients.
- Utilized cultural sensitivity when interpreting conversations involving cross-cultural dialogue.
- Developed strategies to help bridge language barriers effectively in order to facilitate understanding among all parties involved in the conversation.
- Created a welcoming environment for non-English speaking patients by providing emotional support during procedures or treatments.
Remote- Customer Services
House Of Wu
Fort Myers, FL
06.2022 - 07.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Administrative Assistant
Klocke of America
Fort Myers, FL
01.2021 - 06.2022
- Handles management of communication to 4 executives by taking and making telephone calls, reviewing and prioritizing mail, composing and typing correspondence and taking meeting notes.
- Coordinates project materials by managing physical and digital files, monitoring spreadsheets and updating reports for 5 departments, Accounting, Human Resources, Quality Control , Quality Assurance, Client Services as well as off site assembly house.
- Responsible for managing 2 executives calendars and conference room calendars.
- Directs customer communication to appropriate department personnel.
- Plan events by developing guest lists, acquiring venues and organizing catering services.
- Greets customers, delivery persons and official representatives, tracking of guest log and confidentiality agreements.
- Bilingual go to person for interpreting.
Front Desk Agent
Imex Stone
Fort Myers, FL
02.2019 - 12.2020
- Handled diverse needs for clients in-person, by phone and through email.
- Greeted customers, delivery persons and official representatives.
- Displayed professional standards at reception desk to impress visitors.
- Input new documents, expenses and orders into system for timely recordkeeping.
- Operated multi-line telephone system to handle high volume of daily calls mostly generated by Home Depot contracts.
- Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
- Entered data in software to keep records of information.
- Was the bilingual go to person for interpreting.
- Back up sales and cashier.
Hotel Front Desk Agent
Hampton Inn Suites
Fort Myers, FL
01.2018 - 02.2019
- Handled high volume of phone calls and routed to proper guest or internal department.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Maintained accurate bookkeeping of important files, including running reports, delivering updates on occupancy and revenues.
- Welcomed patrons to front desk, engaging in friendly conversations while conducting check-in process.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Was the bilingual go to person for interpreting.
Education
High School Diploma -
City of Palms Charter High School
Fort Myers, FL05.2018
Associate of Arts - Political Science
Florida SouthWestern State College
Fort Myers, FL08.2021
Skills
- Microsoft 360
- Microsoft Office Suite
- PC proficient
- Problem-Solving
- Data entry documentation
- Organization and efficiency
- Multi-line telephone skills
- Customer service
- Time management
- Teamwork
- Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Waitress
Pelican Preserve
11.2023 - Current
Medical Interpreter
RH language Solutions
07.2023 - 11.2024
Remote- Customer Services
House Of Wu
06.2022 - 07.2023
Administrative Assistant
Klocke of America
01.2021 - 06.2022
Front Desk Agent
Imex Stone
02.2019 - 12.2020
Hotel Front Desk Agent
Hampton Inn Suites
01.2018 - 02.2019
High School Diploma -
City of Palms Charter High School
Associate of Arts - Political Science
Florida SouthWestern State College
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