Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Giuliana LoPorto

New Milford

Summary

Eager employee always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Roman Pizza and Restaurant
06.2021 - Current
  • Assisted customers with product inquiries and provided accurate information.
  • Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
  • Processed orders and handled transactions using point-of-sale systems.
  • Collaborated with team members to improve service delivery and efficiency.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Babysitter

Private Client
02.2019 - 07.2024
  • Supervised children in safe, engaging environments to promote development and well-being.
  • Developed and implemented age-appropriate activities fostering creativity and learning.
  • Communicated effectively with parents regarding children's progress and daily activities.
  • Managed schedules, ensuring timely meals, naps, and playtime for optimal routines.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.

Education

Associates Degree - American Sign Language

Bergen Community College
Paramus, NJ
05-2027

Skills

  • Customer service
  • Proficient in Spanish and ASL
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Client relations
  • Professional telephone demeanor
  • Call management
  • De-escalation techniques

Certification

  • Red Cross Babysitting Certification

Languages

English
Native or Bilingual
American Sign Language
Professional Working
Spanish
Professional Working

Interests

  • Gym Workouts
  • Music
  • Cooking
  • Spending time with friends and family

Timeline

Customer Service Representative

Roman Pizza and Restaurant
06.2021 - Current

Babysitter

Private Client
02.2019 - 07.2024

Associates Degree - American Sign Language

Bergen Community College

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