GIULIANA MARGIOTTA
Congers,USA
Summary
Motivated and detail-oriented recent graduate in Public Relations eager for the opportunity to further develop my strong communication and writing skills towards creating strong relationships, enhancing brand engagement, and building positive perception of an organization amongst a team of Public Relations professionals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Administrator
Crestron Electronics
Rockleigh, USA
03.2022 - Current
- Managed customer account activity and client interactions by assisting customers daily with business strategies and providing an understanding of company products and services.
- Worked directly with customer accounts to resolve product and credit discrepancies pertaining to customer orders through inquiries to Crestron dealers and customer support specialists.
- Organized and analyzed information received from Crestron dealers for product return requests in CRM and Salesforce for approval by customer support managers and regional sales managers.
- Created Microsoft Excel reports to monitor information and trends pertaining to returned and refused deliveries.
Claims Assistant
Tokio Marine HCC
Mount Kisco, USA
12.2021 - 02.2022
- Revised, filed, and sent out urgent requests for confidential letters for attorneys to claimants and brokers daily.
- Drafted urgent email correspondences daily to insurance brokers and clientele.
- Filed daily invoices received within company databases.
Medical Coordinator
Northeast Regional Epilepsy Group
White Plains, USA
07.2020 - 11.2021
- Assisted with patient accounts addressing questions, concerns, and discrepancies regarding medical bills.
- Addressed eligibility, copays, deductibles, and coinsurance daily with patients.
- Monitored patient accounts with high balances and unpaid claims.
- Negotiated with insurance companies to review unpaid claims and provide reasoning for claim denials.
Education
MASTER'S OF SCIENCE - PUBLIC RELATIONS
Quinnipiac University
CT05.2024
BACHELOR'S OF SCIENCE - COMMUNICATION STUDIES
Oneonta State University
NY12.2019
Skills
- Microsoft Office
- Salesforce
- Google Slides
- Canva
- CRM Software
Certification
HR Management and Analytics: Unlock the Value of Human Capital
Timeline
Customer Support Administrator
Crestron Electronics
03.2022 - Current
Claims Assistant
Tokio Marine HCC
12.2021 - 02.2022
Medical Coordinator
Northeast Regional Epilepsy Group
07.2020 - 11.2021
MASTER'S OF SCIENCE - PUBLIC RELATIONS
Quinnipiac University
BACHELOR'S OF SCIENCE - COMMUNICATION STUDIES
Oneonta State University