Giuliana Pickel Santos
Orlando,FL
Summary
Results-driven college student focused on delivering exceptional support for customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Dental Receptionist PCC
Lake Nona Dental Group
09.2022 - Current
- Oversaw appointment scheduling and itinerary coordination for both patients and personnel to ensure smooth workflow in office.
- Kept current on HIPPA guidelines, infection control procedures, and dental materials.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Greeted guests at front desk and engaged in conversations while managing check-in process. Assisting with any questions or concerns.
- Answered phone calls and messages for 6-doctor in dental facility, scheduling appointments, and handling patient inquiries
- Discussed treatment plans with patients and scheduled appointments accordingly.
Concierge Specialist
Magic Village Resort
08.2021 - 05.2022
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Arranged for transportation to and from airport and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Front Desk Guest Service Agent
Magic Village Resort
05.2021 - 05.2022
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and greeted callers enthusiastically.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Education
Bachelor of Arts - International And Global Studies
University of Central Florida
Orlando, FL08.2025
Associate of Arts -
Valencia College
Orlando, FL08.2023
High School Diploma -
Lake Nona High School
Orlando, FL05.2021
Skills
- Event and Party Planning
- Office Support
- Transportation Arrangements
- Account Balancing
- Work in fast-paced environments
- Hotel Safe Deposits
- Email Decorum
- Paperwork Processing
- Reservations by Phone
- Account Inquiries
- Understanding of Confidentiality Laws
- Insurance Authorizations
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Dental Receptionist PCC
Lake Nona Dental Group
09.2022 - Current
Concierge Specialist
Magic Village Resort
08.2021 - 05.2022
Front Desk Guest Service Agent
Magic Village Resort
05.2021 - 05.2022
Bachelor of Arts - International And Global Studies
University of Central Florida
Associate of Arts -
Valencia College
High School Diploma -
Lake Nona High School
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