Giuliana Maizza Stone
Personal Assistant
Chicago,IL
Summary
Trilingual English-Portuguese-Spanish customer service specialist with over 5 years of hands-on experience. With a background in Business, I also performed in the law industry as a Paralegal and my expertise goes from contract drafting and reviewing, policy enforcement, Immigration's documentation support to legal research and risk assessment. I'm known for being extremely well organized, for my exceptional attention to detail, and for my ability to work in a fast-paced environment. Moving forward, I am looking for a role where I can combine my expertise and analytical mind to a result driven company.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Personal Assistant and Childcare Specialist
Private Families
Chicago, IL
09.2015 - Current
- Maintained effective schedule balance between rest periods, active play and instruction.
- Assessed children developmental needs and created resources to support grown, learning and social skills
- Met with parents about daily activities, positive developments and issues.
- Kept notes of behavior issues, food served and medications administered to children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained communication with parents and teachers, to successfully manage multiple activities for over 4 kids
- Tutored children during pandemic working on coursework remotely.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Paralegal/Customer Service Representative
Onward Immigration
New York, NY
10.2020 - 02.2021
- Managed client interviews and maintained general contact with the clients
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Conducted legal, statistical and documentary research
- Translated and drafted legal documents, correspondence and pleadings
- Summarized depositions, interrogatories and testimony
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Account Manager
Nacional Logistica / TIM Group
Sao Paulo, Sao Paulo - Brazil
08.2013 - 10.2014
- Coordinated and trained the customer service team
- Managed customer service workflow
- Organized and supported outside sales team with reports, sales proposals, and clients and product information
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Listened attentively to client feedback to create stronger relations and shape business.
Revenue Accountant
LATAM Airlines
Sao Paulo, Sao Paulo - Brazil
06.2012 - 06.2013
- Managed and monitored tickets refunds for clients and travel agents
- Coordinated mailing and receipt of documents from headquarters in Chile
- Supervised refund reservations flow
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Education
BBA - Business
Universidade Cruzeiro Do Sul
Sao Paulo - Brazil 01.2010 - 08.2014
Skills
Fast learner
Sales Reporting
Business development and planning
Staff Management
Team Training
Coordinating documents
Document filing
Proficient in MS Office
Case management
Document preparation
Administrative support
Account Administration
Team Player
Certification
Paralegal
Timeline
Project Manager
06-2022
Paralegal
12-2020
Paralegal/Customer Service Representative
Onward Immigration
10.2020 - 02.2021
Personal Assistant and Childcare Specialist
Private Families
09.2015 - Current
Account Manager
Nacional Logistica / TIM Group
08.2013 - 10.2014
Revenue Accountant
LATAM Airlines
06.2012 - 06.2013
BBA - Business
Universidade Cruzeiro Do Sul
01.2010 - 08.2014