Giuseppe Cali
Tampa,FL
Summary
Driven Dispatcher with excellent leadership and problem solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
13
13
years of professional experience
Work History
Dispatcher/Assistant Project Manager
Ramos Marble & Granite
Tampa, FL
06.2022 - 05.2024
- Interacted with Lowe's, Floor & Decor, Cabinets To Go and retail clients in regards to their counter top orders.
- Scheduled measurement & install appointments.
- Managed and organized completed paperwork from previous days for payment processing.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Maintained close communication with Shop foremans to track job completion.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Dispatcher
Caldeco Mechanical Svc
Tampa, FL
01.2020 - 05.2021
- Directed all dispatching, routing and tracking of 16 fleet vehicles.
- Maintained updated and detailed records of calls in electronic database.
- Closely monitored dispatch board and prioritized 40-50 daily service calls.
- Scheduled and dispatched drivers to locations throughout Tampa/St Petersburg.
- Checked that each scheduled route was appropriately covered by Service/Maintenance Technicians.
- Handled incoming calls and emails from customers regarding maintenance and repair requests.
- Ordered parts for jobs, customers and warehouse as needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Dispatcher/Project Manager Assistant
Northeast Service Interiors
Maspeth , NY
06.2015 - 12.2019
- Supervised a team of (10) drivers daily and assigned each driver their own daily NYC route sheet.
- Communicated with drivers/clients about traffic delays/street closures.
- Received and processed phone calls to schedule future service.
- Organized all service tickets for final invoicing.
- In charge of Leeds report for all jobs and service stops. Inputted data from Leeds report into an excel spreadsheet per clients request.
- Managed Dump/Scrap Metal receipts from all jobs and route stops.
- Worked closely with Project Manager about upcoming jobs and equipment needed.
- Directed foreman/mechanics on a daily basis. Solved problems with Project Manager to ensure safety of our workers.
- Actively involved in inventory management and organization.
- Assisted Accountant/Office manager when needed.
Pharmacy Courier
Milrue Pharmacy
Ridgewood, NY
08.2015 - 03.2017
- Delivered products accurately and efficiently to customers on time.
- Studied local areas to ensure faster deliveries.
- Managed customer information for future deliveries.
- Communicated with customers to coordinate delivery times.
- Ensured timely delivery of checks to management.
Office Assistant
Northeast Service Interiors
Maspeth, NY
01.2011 - 06.2015
- Assist office manager in day-to-day operations.
- Answered phone calls and transferred them as necessary.
- Interacted with Project/Office managers and carried out their requests.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Prepared Department of Building drawings.
- Prepared bank deposits as per office manager requests.
- Filed Certificate of Correction with Department of Buildings to fix job violations.
- Met with FDNY to pick up job permits.
- Prepared weekly payroll checks.
- Organized and maintained filing systems, both paper and electronic.
- Ordered supplies and maintained an inventory of office equipment.
- Set up new hire paperwork according to company standards.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY06-2008
Skills
- Service Coordination
- Route Navigation
- Schedule Management
- Client Relationships
Timeline
Dispatcher/Assistant Project Manager
Ramos Marble & Granite
06.2022 - 05.2024
Dispatcher
Caldeco Mechanical Svc
01.2020 - 05.2021
Pharmacy Courier
Milrue Pharmacy
08.2015 - 03.2017
Dispatcher/Project Manager Assistant
Northeast Service Interiors
06.2015 - 12.2019
Office Assistant
Northeast Service Interiors
01.2011 - 06.2015
High School Diploma -
Grover Cleveland High School
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