Giuseppina Riccardi
Brooklyn,USA
Summary
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Successful in coordinating and executing meetings, travel, and special events.
Highly skilled in using software applications such as Microsoft Office (Word, Excel, Outlook) and Google. Extensive knowledge and proficiency in using the EMR system PS Suite by Telus.
Exceptional ability to manage customer service through active and empathetic listening, along with strong conflict resolution skills.
Excellent time management and organizational skills, coupled with a strong sense of responsibility. Proactive and adaptable, with a keen enthusiasm for quickly absorbing and adopting new technology. A dedicated team player who can also work independently.
Fluent in English with native-level Italian. Proficient in spoken Spanish and French.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Mount Sinai Hospital - Sinai Health System
Toronto, Canada
12.2021 - 07.2024
- Organized and planned activities for microbiologists.
- Efficiently scheduled meetings, book space, and support meeting preparation
- Tracked items for agendas, prepared agendas, coordinated materials, took and distributed minutes, etc.)
- Coordinated microbiologist on-call functions, including preparation and distribution of monthly schedules.
- Supported the coordination of key departmental events (eg Accreditation Canada Diagnostics (ACD) accreditation, Departmental review meetings, educational sessions)
- Fostered relationships with clients and stakeholders
- Welcomed and guided patients
- Managed and routed email/phone inquiries expediently.
- Supported document filing, maintenance and distribution functions for the microbiologists
- Maintained a properly functioning dictation system for the preparation of letters, documents, reports, etc
- Reviewed and managed incoming correspondence, and handled communication for incoming referrals, mail, and correspondence.
- Prepared and refined important documents such as Medical Service Bulletins, invitations, letters of reference, and presentations.
- Coordinated educational rotations for residents/ fellows: Onboarding (pre-rotation invite with details, coordinating orientation, badges, IT access, invite to all relevant meetings, safety/lab orientation tour)
- Executed comprehensive troubleshooting procedures.
- Coordinated office financial accounts and cost centers (billing and expensing)
- Supported all OHIP billing
- Created OHIP files and submit billing on a timely basis
- Drafted all emails regarding AEF deposits and HOCC payments for Microbiologists
- Prepared all HOCC quarterly requisitions
- Prepared quarterly end-of-residency cheque requisitions
- Administered and processed payments through hospital accounts (Pro-Card)
- Coordinated travel reimbursements and transitions to appropriate team members for processing
- Coordinated routine program purchases (e.g office supplies, end-of-year gifts, etc.)
Office Administrator
Uptown Midwives and Family Wellness
North York, Canada
10.2018 - 06.2021
- Provided administrative assistance to twelve Midwives on rotating shifts.
- Completed initial intake forms for new patients.
- Updated patient records in EMR using PS Suite by Telus system.
- Ensured timely coordination for specialist referrals and patient appointments.
- Managed incoming calls from patients, families, and community labs.
- Maintained accurate, up-to-date inventory records.
- Coordinate team meetings by preparing agendas and taking minutes
- Coordinated patient care with referring physicians, midwives and hospital staff.
- Processed paperwork to obtain government approval for healthcare services.
Registered Midwife
Ospedale "Infermi" Rimini
Rimini, Italy
04.2009 - 03.2017
- Educated patients about lifestyle modifications that can improve outcomes during pregnancy.
- Facilitated referrals to specialists when needed for additional assessments or treatments.
- Assisted with the delivery of newborns, providing physical and emotional support to mothers.
- Monitored patients' vital signs during labor and delivery, including fetal heart rate.
- Provided patient education on topics related to childbirth and postpartum care.
- Instructed new parents in infant feeding techniques and breastfeeding management.
- Coordinated care with other healthcare providers such as physicians, nurses, nutritionists and social workers.
- Counseled expectant mothers on birthing options, risks associated with various procedures, pain management strategies.
Education
Other - CPR/BLS/AED and First Aid certificate
Canadian Red Cross
Toronto, ON08.2021
Other - Credential evaluation
WES/ICAP certification
Toronto, ON01.2020
Bachelor’s - Midwifery
Seconda Universita’ degli Studi di Napoli
Caserta, CE, Italy11.2007
Skills
- Client Support
- Collaborative Skills
- Engaged Listening Skills
- Strategic Decision-Making
- Calendar Management
- Effective Communication
- Team Leadership
- Analytical Problem Solving
Personal Information
Immigration Status: Italian and Canadian citizen, E2 investor VISA and Social Security Number holder
Languages
English
Full Professional
Italian
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Assistant
Mount Sinai Hospital - Sinai Health System
12.2021 - 07.2024
Office Administrator
Uptown Midwives and Family Wellness
10.2018 - 06.2021
Registered Midwife
Ospedale "Infermi" Rimini
04.2009 - 03.2017
Other - CPR/BLS/AED and First Aid certificate
Canadian Red Cross
Other - Credential evaluation
WES/ICAP certification
Bachelor’s - Midwifery
Seconda Universita’ degli Studi di Napoli
Similar Profiles
Lochana JayachandranLochana Jayachandran
Research Coordinator-I at Mount Sinai Hospital, Sinai Health SystemResearch Coordinator-I at Mount Sinai Hospital, Sinai Health System
Lindsey WilsonLindsey Wilson
Critical Care Nurse at Sinai Health System, Mount Sinai HospitalCritical Care Nurse at Sinai Health System, Mount Sinai Hospital
Osvaldo MezaOsvaldo Meza
Revenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai HospitalRevenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai Hospital