Giuseppina Terribile
Plainfield,NJ
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Division of Consumer Affairs
Newark, NJ
10.2016 - Current
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed correspondence, reports and meeting notes.
- Responded to customer issues to provide immediate resolution and improve retention.
Call Center Representative
Inspritec
Newark, NJ
08.2006 - 10.2016
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Receptionist
Division of Consumer Affairs (Bd. 0f Nursing)
Newark, NJ
07.2006 - 07.2007
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted customers, answered general questions and directed to appropriate locations.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Substitute Teacher and Paraprofessional
Westfield Board Of Education
Westfield, NJ
09.2002 - 06.2006
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Monitored student progress throughout the day.
- Supported special needs students by providing individual instruction as needed.
- Ensured that each student had access to appropriate materials and resources.
- Promoted a safe and secure atmosphere within the classroom setting.
- Managed high school classrooms during teacher absences.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Took attendance and maintained attendance records during period as substitute.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Distributed textbooks, workbooks, papers and pencils to students.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
Education
Some College (No Degree) - Accounting And Business Management
Union County College
Cranford, NJHigh School Diploma -
Plainfield High School
Plainfield, NJSkills
- Data Entry
- Filing
- Mail Handling
- Computer Skills
- Accounting Skills
- Database Entry
- Typing 75 WPM
- Typing Proficiency
- Data Collection
- Customer Service
- Self-Starter
- Bookkeeping
- Office Administration
- Clerical Support
Check Processing
Languages
Italian
Limited
Timeline
Administrative Assistant
Division of Consumer Affairs
10.2016 - Current
Call Center Representative
Inspritec
08.2006 - 10.2016
Receptionist
Division of Consumer Affairs (Bd. 0f Nursing)
07.2006 - 07.2007
Substitute Teacher and Paraprofessional
Westfield Board Of Education
09.2002 - 06.2006
Some College (No Degree) - Accounting And Business Management
Union County College
High School Diploma -
Plainfield High School
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