Giuseppina Zinna
Jackson,NJ
Summary
Results-oriented professional with 10+ years of progressive management experience. Proven ability to orchestrate successful sales strategies and marketing initiatives designed to rapidly increase revenue. Provide outstanding management and supervision in implementing innovative customer service initiatives and new business processes. Expertise in successfully managing all aspects of operations, merchandising, and inventory.
Overview
15
15
years of professional experience
Work History
Store Manager
Swarovski
11.2022 - Current
- Elevated the Per Person Purchase (PPP) and Value Per Transaction (VPT) by an impressive $20, underscoring a keen focus on optimizing sales metrics and enhancing average transaction value
- Surpassed annual targets by 5%, showcasing a consistent ability to exceed performance expectations year after year
- Spearheaded a 14% YoY via a strategic approach for substantial business growth
- Distinguished as the sole store in the district to achieve a notable 1% increase in conversion, by driving customer engagement and sales conversion
- Surpassed personal and team goals
- While the target for personal contribution was set at 20% of business, delivered an exceptional 39%, showcasing a firm commitment to individual and team success
Realtor
Real Broker, LLC
05.2021 - Current
- Lead in market analysis, handling bids, negotiating, making contracts prospecting, and marketing
- Help clients with pricing and marketing decisions with the sale and/or purchase of real estate property
- Communicate with borrowers, other realtors, and builders on current status and sales commitments
Management Team
Macy's
10.2017 - 11.2022
- Developed a strategic view of monthly staff review - delivering candid feedback to improve performance
- Evaluated individual employee performance while determining salary increases as well as promotions
- Ensured prompt, efficient, and friendly customer service by exhibiting care, concern, and patience in all interactions as well as treating customers with care - as they are the most important people in the store
Business Manager
Lancome
02.2014 - 10.2017
- Leveraged business relationships with vendors to collaborate on marketing events
- Provided business analysis and reports done weekly and monthly to ensure teams are on track with well-defined sales goals
- Served as an effective and approachable team leader to motivate and develop employees, vendors, and Lancome partners
- Optimized processes and systems to support engaging events and to ensure success
Personal Banker
Wells Fargo
09.2016 - 01.2017
- Maintained business relationships with customers
- Provided clients with optimal financial solutions
- Developed and established business and client relationships by speaking directly to bank customers
Senior Education Consultant (Assistant Manager)
SEPHORA
03.2010 - 08.2013
- Promoted and led SEPHORA inside JCPenney with a focus on CustomerFirst; 87% OSAT YE12; Love 50% YE12
- Achieved and exceeded monthly sales goals ranging from $80,000-$230,000 month
Education
Bachelor of Science - Finance
Kean University
05.2008
Associate Of Business Administration -
Brookdale Community College
Lincroft, NJ12.2006
Skills
- Operations Management
- Team Leadership
- Customer Service
- Retail Management
- Business Analysis
- Sales Coaching
- Time Management
- Peer Development
- Problem Solving
- Retail Sales
Timeline
Store Manager
Swarovski
11.2022 - Current
Realtor
Real Broker, LLC
05.2021 - Current
Management Team
Macy's
10.2017 - 11.2022
Personal Banker
Wells Fargo
09.2016 - 01.2017
Business Manager
Lancome
02.2014 - 10.2017
Senior Education Consultant (Assistant Manager)
SEPHORA
03.2010 - 08.2013
Associate Of Business Administration -
Brookdale Community College
Bachelor of Science - Finance
Kean University
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