Giusia Iwamoto

Work History

GOAA

10.2022 - Current

Helped training new customer service agents on policies and procedures to support favorable customer experiences.
Utilized telephone, and email platforms to deliver outstanding customer service.
Documented customer interactions in internal database to maintain customer service history details.
Investigated customer complaints and escalated issues to address critical requests.
Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
Reduced response time for customer queries by implementing effective communication strategies.
Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

Southeast Airport Services

11.2020 - 07.2022

Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Adapted quickly to changing operation needs, ensuring the operations team was always prepared for any shifts in demand.
Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.

Top Talent

03.2019 - 02.2020

Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Greeted customers and clients to create welcoming atmosphere.
Assisted team with operational policies and procedures to drive services.
Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.

Aeromexico/DGS

11.2017 - 03.2019

Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Enhanced company reputation by providing exceptional customer service and support.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Aquatica/Seaworld

03.2017 - 12.2017

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Donald, Natasha, And Nicholas Chung

07.2002 - 03.2017

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Daily tasks like cooking, cleaning, driving the kids around, and traveling with Nicholas for Judo Tournaments.