Givanna Foglia

• Promoted to Team Lead within 8 months, mentoring and guiding 8 educators to optimize instructional practices.
• Developed and delivered dynamic ELA curriculum for 115 students, maintaining strong classroom engagement.
• Achieved 98% pass rate on NY State Exams through targeted teaching strategies.
• Collaborated with school leadership to present performance data and align with academic goals.

• Engaged customers in friendly, professional dialogue to determine needs.

• Maintained knowledge of current promotions, exchange guidelines and payment policies to answer client questions

• Responsible for arrangement of merchandise with signage and appealing displays to enhance sales

• Performed 50 - 100-minute full body massage services and was frequently requested by name by growing clientele base

• Provided individualized suggestions for strengthening, stretching, postural and relaxation techniques to boost client wellbeing

• Trained to perform upgrades for aromatherapy, CDB massage, hand/foot treatments, scalp massage, and deep tissue techniques

• Performed receptionist functions including appointment scheduling, spa tours and assisted technician with room set-up

• Earned the highest conversion rate for memberships sold among associates (15% of potential new members)

• Remained aware of appointment availability, spa schedules and schedules to provide clients with accurate information and reputable service