Given Morake
Customer Service Specialist
Lexington,KY
Summary
Customer Service Specialist with 22 years of experience excelling in customer inquiries resolution and complaint management, currently serving in a similar role at Galls LLC. Proven ability to utilize CRM systems, streamline processes, and enhance service quality. Seeking to leverage multilingual communication skills and extensive problem-solving expertise in a Customer Service Specialist role.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
3
3
Languages
Work History
Customer Service Specialist
Galls LLC
Lexington, KY
01.2022 - Current
- Address customer inquiries and resolve complaints by providing comprehensive product information and efficient problem-solving.
- Guide customers through order placement, shipment tracking, returns, exchanges, and account updates, while offering basic technical troubleshooting.
- Record interactions and maintain customer data in the CRM system, utilizing feedback to enhance service quality.
Reservations Specialist
Flector
01.2021 - 01.2022
- Oversaw customer booking processes and inquiries, ensuring timely issue resolution and high levels of customer satisfaction.
- Maintained precise and reliable reservation records, contributing to improved client service management.
- Collaborated with cross-functional teams to streamline operations and enhance overall efficiency.
Returns Specialist
Amazon
01.2020 - 01.2021
- Streamlined the returns process to enhance efficiency and timeliness, resulting in improved customer satisfaction and loyalty.
- Maintained accurate restocking of returned items, ensuring inventory integrity and minimizing loss.
- Upheld company policies and procedures, delivering consistent and high-quality customer service.
Office Manager/Personal Assistant
Beam Suntory
01.2017 - 01.2019
- Managed daily office operations and coordinated schedules, enhancing administrative efficiency and productivity.
- Facilitated communication and logistics for senior management, ensuring seamless corporate activities.
- Delivered comprehensive personal assistance to executives, streamlining task execution and improving time management.
Social Media Marketing Consultant
Takealot.com
01.2014 - 01.2017
- Developed and executed social media marketing strategies to enhance brand awareness and customer engagement across major platforms.
- Leveraged Facebook, Twitter, and Instagram to amplify online presence and drive significant website traffic.
- Implemented targeted campaigns that effectively increased audience interaction and supported sales objectives.
Social Media / Retention Consultant
Kalahari.com
01.2009 - 01.2014
- Developed and executed social media strategies to improve customer engagement and retention, resulting in a strengthened online community.
- Analyzed performance metrics to refine campaign strategies, leading to more targeted and effective marketing efforts.
- Enhanced brand presence and communication effectiveness across multiple social media platforms, increasing overall brand visibility.
Insurance Marketer
Platinum Marketing
01.2007 - 01.2009
- Developed strategic marketing plans for insurance products, leading to a notable increase in policy sales.
- Enhanced brand recognition through targeted marketing initiatives.
Reception, F&B, Waitron, Housekeeper
Cape Castle Protea Hotel
01.2003 - 01.2006
- Managed front desk operations and delivered professional customer service, enhancing guest satisfaction and ensuring seamless food and beverage service.
- Maintained high standards of cleanliness and organization in guest accommodations, contributing to a welcoming and hospitable environment.
Education
GED - Grade 12
Trafalgar High School
Africa01.
Diploma - Hotel Management
International Hotel School
Certificate - Computer Training
A+ Computer Centre
Diploma - Criminology
Intec College
01.2008
Timeline
Customer Service Specialist
Galls LLC
01.2022 - Current
Reservations Specialist
Flector
01.2021 - 01.2022
Returns Specialist
Amazon
01.2020 - 01.2021
Office Manager/Personal Assistant
Beam Suntory
01.2017 - 01.2019
Social Media Marketing Consultant
Takealot.com
01.2014 - 01.2017
Social Media / Retention Consultant
Kalahari.com
01.2009 - 01.2014
Insurance Marketer
Platinum Marketing
01.2007 - 01.2009
Reception, F&B, Waitron, Housekeeper
Cape Castle Protea Hotel
01.2003 - 01.2006
Diploma - Hotel Management
International Hotel School
Certificate - Computer Training
A+ Computer Centre
GED - Grade 12
Trafalgar High School
Diploma - Criminology
Intec College
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