Giwong Lee
Melbourne,United States
Summary
Bilingual in Korean, English, and Japanese with strong cross-cultural communication skills. Demonstrated customer service and teamwork experience in fast-paced hospitality settings. Military service developed discipline and adaptability, complemented by a degree in aviation management with flight training, preparing for a career as an airline pilot.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mentor/Assistant for Aviation Students Management
PSE USA
Alpharetta, GA
10.2025 - Current
- Guided mentees through career development and professional growth opportunities.
- Supported mentees in setting and achieving professional goals within their roles.
- Delivered constructive feedback that improved mentees' skills and boosted their confidence.
- Facilitated workshops to enhance skills in communication and teamwork.
- Developed personalized mentoring plans based on individual goals and aspirations.
Concierge
Imperial palace
, South Korea
10.2018 - 11.2019
- Provided personalized guest service and assistance at luxury hotel.
- Greeted guests and offered personalized service to enrich their stay.
- Coordinated seamless transportation arrangements for guests, ensuring timely departures.
- Coordinated transportation arrangements for guests, including taxis and shuttles.
- Managed restaurant reservations and special requests for guests.
Air Force
Republic of Korea Air Force
Paju, South Korea
07.2014 - 07.2016
Barista
TOM N TOMS COFFEE
01.2014 - 07.2014
- Crafted high-quality coffee beverages, enhancing customer satisfaction and loyalty.
- Delivered exceptional customer service, fostering a welcoming atmosphere in a fast-paced coffee shop.
Server
Mad for garlic
, South Korea
03.2013 - 08.2013
- Provided exceptional customer service in a high-paced dining environment.
Server
Mad for garlic
, South Korea
03.2012 - 09.2012
Education
Bachelor's degree - aviation management
Florida Institute of Technology
Melbourne, FL05-2025
Associate's degree - Tourism And Japanese
Dongnam Health College
South Korea02-2018
Youngsaeng High School
South Korea02-2011
Skills
- Aviation mentoring
- Student mentoring
- Aviation regulations
- Flight planning
- Safety management
- Communication in English
- Interpersonal communication
- English
Certification
- Private pilot with instrument rating
- Certified Flight Instructor (ASE)
- Private pilot
- Commercial Aircraft Pilot
Languages
English
Professional
Korean
Native/ Bilingual
Japanese
Elementary
Timeline
Mentor/Assistant for Aviation Students Management
PSE USA
10.2025 - Current
Concierge
Imperial palace
10.2018 - 11.2019
Air Force
Republic of Korea Air Force
07.2014 - 07.2016
Barista
TOM N TOMS COFFEE
01.2014 - 07.2014
Server
Mad for garlic
03.2013 - 08.2013
Server
Mad for garlic
03.2012 - 09.2012
Bachelor's degree - aviation management
Florida Institute of Technology
Associate's degree - Tourism And Japanese
Dongnam Health College
Youngsaeng High School