Summary
Overview
Work History
Education
Skills
Honorsskillsandlicenses
Timeline
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Giyah Riche

Ocala,FL

Summary

Skilled Senior Program Coordinator with +14yr background in managing and improving operational processes. Over 20yrs of experience coordinating complex projects, balancing priorities while meeting tight deadlines. Strengths include strong leadership skills, effective communication abilities, and strategic planning capabilities. Demonstrated success in fostering team collaboration and driving program improvements.

Overview

15
15
years of professional experience

Work History

Senior, Program Coordinator IV (Remote)

Centene, WellCare NC
Raleigh, NC
07.2022 - Current
  • Lead a team of 15 care coordinators to achieve a 40% increase in value-added benefits, increasing member engagement rates, leading to the generation of higher plan funding.
  • Prepare reports on program progress, outcomes and other metrics.
  • Facilitate meetings between stakeholders, partners and sponsors.
  • Advise senior leadership on potential risks associated with specific projects or initiatives.
  • Supervise a team of coordinators assigned to various projects or initiatives.

Care Coordinator I (Remote)

Centene, WellCare
Raleigh, NC
05.2021 - 07.2022
  • Achieved top monthly performance metrics with a 98% member engagement rate, surpassing state standards tied to allocated funding.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Facilitated referrals to community resources such as housing, transportation, employment opportunities.
  • Conducted initial assessments and evaluations of patient's needs.

National Evaluative Scorer-Part Time (Remote)

Educational Testing Service Inc.
Durham, NC
01.2018 - 04.2021
  • Analyzed test results to identify patterns or trends in student performance.
  • Verified and recorded test scores according to established procedures.

Principalship-Paid Administrator

Durham Public Schools-DSA
Durham, NC
06.2018 - 06.2019
  • Managed operations for 130+ staff members and 1800+ students in 6-12 school, implementing strategy improving high school AP proficiency rate to 86%, exceeding state average by 30 points.
  • Compiled statistical data from a variety of sources for analysis purposes.
  • Spearheaded the redesign of new administrative systems, programs and policies, increasing student attendance and decreasing student infractions by 50%.

Graduate Writing Consultant-Part Time (Hybrid)

North Carolina Central University, NCCU
Durham, NC
09.2017 - 07.2018
  • Conducted detailed analyses of student writing samples to identify areas of improvement.
  • Provided individualized feedback on student essays, theses, dissertations, and other written works.
  • Developed and delivered customized writing workshops for university students.

Exceptional Education Teacher

Durham Public Schools
Durham, NC
08.2013 - 06.2017
  • Instructed small groups or one-on-one sessions using mClass/Dibels & various other assessments and diagnostics to address specific learning needs of students.
  • Maintained accurate records of student data including assessment results, attendance records, and grades.
  • Built relationships with students and guardians through active communication and positive feedback.

Corp Member

Teach For America
05.2013 - 06.2014
  • Established partnerships with local libraries to increase access to resources for students and families.
  • Participated in professional development opportunities related to literacy instruction.
  • Utilized technology tools such as online databases or software applications when appropriate.

Site Coordinator

Vision Services Group
Durham, NC
06.2012 - 05.2013
  • Led site meetings to discuss progress, challenges, and strategies for improvement of studentacademic and SDOH needs.
  • Supervised budget development and assisted in maintaining financial compliance.
  • Facilitated training and development sessions for site staff to enhance skills and safety awareness.

Site Coordinator

Mastermind Prep
Durham, NC
01.2010 - 05.2012
  • Organized and managed logistics for multiple elementary tutoring programs in Durham Public Schools.
  • Supervised a team of volunteers assigned various tasks in the implementation of tutoring events.
  • Prepared reports summarizing enrichment outcomes and reporting successful closing of learning gaps up to as much as +3 reading levels.

Education

Master of Arts - School Administration

North Carolina Central University
Durham, NC
05.2019

Bachelor of Science - Sociology

Grand Canyon University
Phoenix, AZ
10.2012

Skills

  • Team leadership and direction
  • Problem-solving aptitude
  • Program Development
  • Needs analysis
  • Strategy implementation
  • Cross-functional team leadership
  • Proficient in Microsoft Office technology
  • Medical Terminology
  • Medical coding and billing
  • Accounting experience

Honorsskillsandlicenses

  • Data Entry: Microsoft Office, Google Docs/Drive, Data collection
  • NCCU honoree, '2017-2019'
  • DPS Highlighted: Data Tracking for EC Training; https://www.youtube.com/watch?v=-rUDPBx91Xg
  • Medical Scribe 101 Certificate, '2020'
  • Licensed Pharmacy Technician, '2020'
  • Customer Service

Timeline

Senior, Program Coordinator IV (Remote)

Centene, WellCare NC
07.2022 - Current

Care Coordinator I (Remote)

Centene, WellCare
05.2021 - 07.2022

Principalship-Paid Administrator

Durham Public Schools-DSA
06.2018 - 06.2019

National Evaluative Scorer-Part Time (Remote)

Educational Testing Service Inc.
01.2018 - 04.2021

Graduate Writing Consultant-Part Time (Hybrid)

North Carolina Central University, NCCU
09.2017 - 07.2018

Exceptional Education Teacher

Durham Public Schools
08.2013 - 06.2017

Corp Member

Teach For America
05.2013 - 06.2014

Site Coordinator

Vision Services Group
06.2012 - 05.2013

Site Coordinator

Mastermind Prep
01.2010 - 05.2012

Master of Arts - School Administration

North Carolina Central University

Bachelor of Science - Sociology

Grand Canyon University

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Giyah Riche