Giyoo Suswaram
Edison,NJ
Summary
Well rounded and Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PROJECT MANAGER/ SCRUM MASTER
SHIVA TALA INSTITUTE OF BHARATANATYAM
01.2020 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Planned, designed, and scheduled phases for large projects.
- Negotiated and managed third-party contracts related to project deliverables.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
Executive Artistic Director
SHIVA TALA INSTITUTE OF BHARATANATYAM
05.2009 - Current
- Enhanced artistic vision by developing and implementing innovative programming strategies.
- Directed a team of five to seven teachers, and administrators to encourage, train, and stage 125 Bharatanatyam students in various cultural events in NJ and NY.
- Facilitated an environment rich in Indian arts and culture and educated over 700+ students in the tri-state area. Successfully organized and staged over 110 dance events, competition, in the course of 14 years, and multiple dance productions on the East Coast of US.
- Appeared as a judge in various Tri-State Bharatanatyam competitions and appeared as the face of Shiva Tala Institute for several news and media outlets.
- Expanded audience reach by initiating community outreach programs and collaborations with local artists.
- Guided the artistic team in producing high-quality performances, resulting in positive reviews and recognition.
- Mentored emerging artists, fostering their professional growth and development within the company.
- Collaborated with other arts organizations to create joint productions, increasing visibility within the community.
- Developed educational programs that engaged audiences of all ages, promoting a lifelong love of the arts within the community.
- Evaluated performance metrics to identify areas for improvement, guiding organizational change when necessary.
- Established a strong brand identity for the organization, reinforcing its reputation as a leading arts institution in the region.
- Championed diversity and inclusion initiatives, creating a more welcoming environment for all performers and staff members.
Entrepreneur and Small Business Owner
SHIVA TALA INSTITUTE OF BHARATANATYAM
05.2009 - Current
- Increased business revenue by implementing innovative marketing strategies and expanding product offerings.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Successfully Implemented strategies to sustain schooling through the pandemic, utilizing technology to ensure proper collaboration and successful transfer of knowledge.
- Led a team of professionals to achieve ambitious growth targets while maintaining high employee and student morale and retention rates.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Fostered a culture of innovation within the organization by encouraging employees to share ideas for continuous improvement.
- Maximized staff productivity through effective delegation of tasks, performance evaluation feedback loops, and professional development opportunities.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Generated additional revenue streams through constructive partner and client relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Junior Project Manager
Sai Consulting
04.2018 - 01.2020
- Enhanced project efficiency by implementing agile methodologies and streamlining processes.
- Reduced project completion time by effectively managing resources and prioritizing tasks.
- Improved team collaboration through clear communication and timely feedback on performance.
- Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
- Assisted in the development of project scopes, objectives, and timelines to ensure successful outcomes.
- Supported senior project managers in various aspects of project planning, execution, and closure activities.
- Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
- Developed comprehensive documentation to provide clear guidance for project activities and deliverables.
- Participated in quality assurance efforts, reviewing deliverables for accuracy and adherence to specifications before client submission.
Customer Service Representative
Vonage
09.2007 - 04.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
Bachelor of Science - Evolutionary Anthropology, Psychology
Rutgers University
New Brunswick, NJSkills
- Risk Management
- Project Tracking
- Jira Miro Collaboration Platform Kanban
- Agile Methodologies
- Cross-Functional Team Building
- Cross-functional Team Leadership
- Root Cause Analysis
- Data Analysis
- Resource Allocation
- Scrum Methodology
- Workflow Analysis
- Sprint Planning
- Customer Interaction
- Public Speaking
Websites
Accomplishments
- Presented with the Over all Outstanding Dance School Award by the IAF FESTIVAL IN 2015 placing 1st all categories.
- Consecutively won in the first 3 places from years of 2017 - 2023 in the Tristate Natyanjali Festival (Bharatanatyam competitions.)
- Appeared in the Juggernaut and stood as a successful example of a thriving Indian Arts Center in NJ
- STAGED Artistic Dance and Narrative Productions that consisted of up to 85 student and professional performers.
- Staged 2 hour productions such as: Nakshatram, Ramayana, Manikarnika, Navadurga, Akshara Sanatana with stand out reviews and appreciation.
Affiliations
- The Juggernaut
- SAMPADA - Potti Sreeramulu Telugu University (PSTU)
- NARTAKI - Dance Company
- NJNS Natyanjali - Dance Competitions
- IAF FESTIVAL - Dance Competitions
- Bridgewater Temple - Performance space
- Modern Marigold Books - Publishers
- Priya Parkih - Author of "Dancing Devi"
- TARANGA - PERFORMING AND TOURING
- Vedic Wellness University
Certification
Diploma in Bharatanatyam
Certified Scrum Master
Certified Product Owner
Additional Information
I am a self starter and entrepreneur that built an award winning Classical Indian Dance school with minimal community resources fresh out of college. Moving fully into the role of a Scrum Master to promote Agile Methodology into the corporate world, bringing in the diverse experiences, skills and knowledge acquired as a proficient and successful Small Business Owner.
Languages
English
Native or Bilingual
Kannada
Native or Bilingual
Tamil
Native or Bilingual
Sanskrit
Professional Working
French
Elementary
Timeline
PROJECT MANAGER/ SCRUM MASTER
SHIVA TALA INSTITUTE OF BHARATANATYAM
01.2020 - Current
Junior Project Manager
Sai Consulting
04.2018 - 01.2020
Executive Artistic Director
SHIVA TALA INSTITUTE OF BHARATANATYAM
05.2009 - Current
Entrepreneur and Small Business Owner
SHIVA TALA INSTITUTE OF BHARATANATYAM
05.2009 - Current
Customer Service Representative
Vonage
09.2007 - 04.2008
Bachelor of Science - Evolutionary Anthropology, Psychology
Rutgers University
Diploma in Bharatanatyam
Certified Scrum Master
Certified Product Owner
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