Gizelle Punzo
Riverside,CA
Summary
Resourceful Transportation Clerk offering 1 year of coordination of routing/dispatching and 3 years of customer service. Servicing 500+ stores on a weekly basis, maintaining professional communication and data tracking. Ready to demonstrate my reliability, fast-pace, and adaptability.
Overview
1
1
year of professional experience
Work History
Transportation Clerk
AutoZone Distribution Center
11.2022 - Current
- Demonstrated proactive and resourceful nature in solving transportation delays.
- Assisted drivers with packing slips, bills of lading and invoices.
- Utilized tracking numbers and bills of lading to determine delivery status.
- Remained aware of weather and traffic conditions and relayed information to our carriers.
- Maintained excellent communication throughout the DC in regards to an delayed store orders and new orders.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Produced and shared customer service reports to support management decision-making.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Medical Insurance And Billing Certificate - Medical Insurance Billing And Coding
North West College
Riverside, CA04.2023
High School Diploma -
La Sierra High School
Riverside, CA05.2021
Skills
- Shipment Tracking
- Invoice Generation
- Mileage Reports
- Shipping Documentation
- Route Management
- Documentation and Reporting
- Computer Reservation Software, data entry, detail oriented
- Adaptability
- Complex Decision Making
- Time Management
- Self Motivated
- Phone and Email Etiquette
Accomplishments
- Achieved 5 Extra Milers through effectively helping my team in any way I possibly can. I will go out of my way to ensure a teammate of mine is doing good. If we are short on people I will quickly go over to the shipping doc and start consolidating routes along with even loading if necessary. My response time is excellent, you will not wait over 5 minutes for me to find the answer for you. I truly go the extra mile to serve great costumer service to our stores and teammates always.
Timeline
Transportation Clerk
AutoZone Distribution Center
11.2022 - Current
Medical Insurance And Billing Certificate - Medical Insurance Billing And Coding
North West College
High School Diploma -
La Sierra High School
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