GIZELLE JANE RABI
Sunnyvale,CA
Summary
Crafty Supervising Agent handles customers patiently and professionally during stressful situations. Excellent verbal and listening skills. Well-versed in handling incoming and outgoing calls and processing information quickly. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Supervising Agent
American Income Life Insurance Company
Sunnyvale, CA
09.2022 - Current
- Trained and prepared agents to respond to customer complaints, inquiries and handle any troubleshooting duties.
- Monitored and evaluated fellow agents' performance.
- Prepared reports and analyzed data to assist in determining corporate number goals.
- Maintained businesses' database by entering and verifying information.
- Utilize phone etiquette to book appointments
- Filed application and collected private info for policy applications
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
- Established strong customer relationships, building recommendations and loyalty.
- Called prospective clients in market area to explain products offered and qualify leads.
- Used Eapp to prepare sales reports containing customer information related to products and services purchased.
Intern
San Francisco Living Wage Coalition
San Francisco Naval Communication Station - Stockton, CA
03.2022 - 08.2022
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
- Collaborated with senior management on new initiatives to build confidence.
- Provided project progress updates and proposed solutions to issues.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Supervisor
Starbucks Barista
Sunnyvale, CA
09.2017 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Podiatrist Assistant
Dr. Schafer
San Jose, CA
06.2022 - 06.2022
- I interacted with CNAs and elderly patients
- The podiatrist is a traveling doctor based in San Diego, when he is in the Bay Area that is when our assistance is requested
- Filed out necessary paper work for the Doctor
- Prepared the set up for procedures
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Homestead High School
Bachelor of Science - Justice Studies
San Jose State University
San Jose, CA12.2022
Skills
- Closing Sales
- Time Management
- Critical Thinking
- Follow-Up Calling
- Effective Communication
- Supervising Employees
- Customer Service
- Ensuring Customer Satisfaction
Timeline
Supervising Agent
American Income Life Insurance Company
09.2022 - Current
Podiatrist Assistant
Dr. Schafer
06.2022 - 06.2022
Intern
San Francisco Living Wage Coalition
03.2022 - 08.2022
Supervisor
Starbucks Barista
09.2017 - 08.2022
Homestead High School
Bachelor of Science - Justice Studies
San Jose State University