GIZELLE JANE RABI
Sunnyvale,CA
Summary
Crafty Supervising Agent handles customers patiently and professionally during stressful situations. Excellent verbal and listening skills. Well-versed in handling incoming and outgoing calls and processing information quickly. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Supervising Agent
American Income Life Insurance Company
09.2022 - Current
- Trained and prepared agents to respond to customer complaints, inquiries and handle any troubleshooting duties.
- Monitored and evaluated fellow agents' performance.
- Prepared reports and analyzed data to assist in determining corporate number goals.
- Maintained businesses' database by entering and verifying information.
- Utilize phone etiquette to book appointments
- Filed application and collected private info for policy applications
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
- Established strong customer relationships, building recommendations and loyalty.
- Called prospective clients in market area to explain products offered and qualify leads.
- Used Eapp to prepare sales reports containing customer information related to products and services purchased.
Intern
San Francisco Living Wage Coalition
03.2022 - 08.2022
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
- Collaborated with senior management on new initiatives to build confidence.
- Provided project progress updates and proposed solutions to issues.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Supervisor
Starbucks Barista
09.2017 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Podiatrist Assistant
Dr. Schafer
06.2022 - 06.2022
- I interacted with CNAs and elderly patients
- The podiatrist is a traveling doctor based in San Diego, when he is in the Bay Area that is when our assistance is requested
- Filed out necessary paper work for the Doctor
- Prepared the set up for procedures
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Homestead High School
Bachelor of Science - Justice Studies
San Jose State University
San Jose, CA12.2022
Skills
- Closing Sales
- Time Management
- Critical Thinking
- Follow-Up Calling
- Effective Communication
- Supervising Employees
- Customer Service
- Ensuring Customer Satisfaction
Timeline
Supervising Agent
American Income Life Insurance Company
09.2022 - Current
Podiatrist Assistant
Dr. Schafer
06.2022 - 06.2022
Intern
San Francisco Living Wage Coalition
03.2022 - 08.2022
Supervisor
Starbucks Barista
09.2017 - 08.2022
Homestead High School
Bachelor of Science - Justice Studies
San Jose State University
Similar Profiles
Chris JasonChris Jason
Senior Manager at American Income Life Insurance CompanySenior Manager at American Income Life Insurance Company
Sage GodlaSage Godla
Insurance Agent at American Income Life Insurance CompanyInsurance Agent at American Income Life Insurance Company
MICHELLE BISSAKONOUMICHELLE BISSAKONOU
Benefits Enrollment Specialist at American Income Life Insurance CompanyBenefits Enrollment Specialist at American Income Life Insurance Company
Joshua ButreyJoshua Butrey
Agent at American Income Life Insurance CompanyAgent at American Income Life Insurance Company
Michelle ZhangMichelle Zhang
Software Engineer LMTS at SalesforceSoftware Engineer LMTS at Salesforce