Gizem Arslan

• Perform detailed analysis of tickets and provide appropriate system solutions
• Communicate with users to gather relevant requirements
• Mainly responsible for tickets for CRM, ERP and sales cloud services
• Troubleshoot and support SAP Solutions
• Configure and testing of SD/WM modules
• Document functional designs, test cases and results
• Fixing replication errors from sales cloud to CRM and CRM to ERP
• Idoc/bdoc tracking between systems.

S/4 HANA project(WM to EWM grade in Hamm)

• Mainly responsible for Inbound and Outbound shipment process
• WM/MM/SD implementation such as putaway strategies, price determinations
• Consignment process and customer return process
• Managing material master data
• EWM training for beginners, customizing
• ABAP training for beginners, creating new program using function modules
• Handling Jira tickets and interacting with customer
• Debugging and solving bugs in the system
• Developing detailed plan-of-process implementations with key user.

Multi-EDL Roll out R/3 Project- Mercedes Benz Kölleda

• Performing the customization (e.g., Route determination, item category determination etc,) and developments
• Modifying output determinations (e.g., loading list, labels)
• Training users in the plant and preparing functional and test-cases documents
• Giving support to the three Mercedes Power-train plants: Untertürkheim, Kölleda
• Performing integration and system testing to ensure proper functioning of the solutions
• Leading and organizing weekly SD training
• Documenting functional specifications, test-cases and sharing with the key users
• Regularly visits to the customers both in Germany and Poland
• Handling 3rd level support issues specific to the goods issue and goods receipt area within the application
• (SD, MM, WM modules)
• Job creation for processing IDOCs
• Output determination
• Working with both finished goods and Handling Units used in the automotive sector (KLT &GLT).

Eczacıbaşı Vitra- Full Cycle S4/Hana Project

• Customizing Sales & Distribution such as company structure, sales docs, shipping, pricing, billing, availability check etc
• Building new user-friendly export cockpit considering customer requests and needs
• Configuring the bugs encountered in the cockpit and solving with ABAP developer
• Determining new fields and designing completely new programs within the cockpit according to the customer's requests
• Output determinations of export documents
• Gaining experience as both a Product Owner (Export Cockpit) and an SD consultant
• Availability Check
• Testing TM side and credit management integration
• Tracking Idocs, finding out errors and accordingly reprocess
• Performing routines in the conditions, shipping point determination
• Pricing procedure for item and shipment and Tax determination
• Working with the ABAP developer for user exits/Badis
• Intercompany/cross company procedures
• LSMW creation
• Archiving
• Participating in the weekly SD training
• Testing all integrations and new developments aligning with the SD Key user
• Documenting functional specifications, test cases.

Euro Gıda SAP S/4 Hana Full Cycle Project-Izmir/Turkey

• Taking part as an SAP Key User in the project; responsible for building and designing SD side with the consultants, inspecting errors by doing regular testing within the system
• Testing the programs to find the bugs
• Designing conceptual document by getting all requirements from both logistic and sales departments and regularly meeting with the users
• Handling with Change Requests and giving support

• Price offers to coming RFQs from the Tier and OEM customers
• Achieving annual budget goals
• Regular customer visits
• Taking responsibility for providing accurate monthly and annual sales forecast for each customer
• Creating and updating CRM records, getting sales reports from Deltamaster
• Starting new PPAP inquiries in the system and following up with Quality team.

• Managing customer relationships; regular visits
• Getting RFQs from OEM or Tier customers and offering prices after proceeding cost analysis
• Following up the deliveries
• Giving approval to the amounts and dates in POs, according to the availability of raw material and the production program prepared by Production Planning Department
• Collecting PPAP documents from the related departments and sharing them with the customer
• Publishing monthly sales reports.