Gizem Kurtuldu
Brooklyn,NY
Summary
Proven leader and analytical thinker, excelling in roles at Okka Foods Market and beyond. Mastered project management and customer service management, boosting team efficiency and client satisfaction. Known for exceptional problem-solving abilities and a collaborative spirit, consistently driving positive outcomes and workplace harmony. Skilled in budgeting and fluent in Turkish, I bring a unique blend of hard and soft skills to every challenge.
Overview
12
12
years of professional experience
Work History
Assistant Grocery Manager
Okka Foods Market
Brooklyn, NY
12.2023 - 12.2024
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Implemented procedures for efficient checkout processes.
- Assigned work and monitored performance of project personnel.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Enforced company policies and procedures consistently throughout the store.
- Delegated work to staff, setting priorities and goals.
- Set up promotional displays to maximize visibility.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored stock levels and ordered inventory as needed.
- Provided customers with assistance in locating items within the store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales, refunds, and exchanges.
- Conducted weekly performance reviews with team members to identify areas of improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created weekly schedules for store personnel.
- Supervised cashiers during peak business hours.
- Managed the preparation of merchandise for shipment or delivery.
Internship Student
Books Beyond Bars
123 Columbia St, Brooklyn, NY 11231
01.2021 - 06.2021
- Shadowed staff and learned advanced work.
- Researched the programs from different states that provide books to incarcerated people.
- Logged in postages for the organization
- Looked up inmates on the DOCCS and logged them into the organizations spreadsheet
- Calculated the CAL client requests in all of year 2020
- Tracked missing packages from facility by calling each one up and logging the data in
- Supported projects by keeping files organized, sharing communications and preparing spaces for meetings.
- Worked well in team environment as well as independently.
- Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
- Worked independently to meet deadlines and achieve objectives for special projects.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Analyzed and prioritized multiple responsibilities.
- Completed thorough research into different topics and prepared reports detailing information obtained and relevant insights.
- Worked with teams to support goals and build experience.
- Set specific goals for projects to measure progress and evaluate end results.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained records of all activities related to various projects.
- Analyzed company's expenditures and developed financial models.
- Maintained updated knowledge through continuing education and advanced training.
Kids Activities Supervisor
Kids N Action
1149 McDonald Ave, Brooklyn, NY 11230
01.2013 - 06.2017
- Worked at the register and organized/managed the birthday parties for kids.
- Check in guests and verify details of parties.
- Work well with entire facility team to ensure parties meet and exceed guest expectations.
- Supervise children and adhere to all facility and government regulations.
- Set up and clean multiple party rooms.
- Maintain order and control for duration of parties.
- Retrieve and serve food and beverages.
- Answered questions and managed difficult situations.
- Engaged children in interactive activities and organized arts and crafts, sports games and field trips.
- Resolved guest and associate concerns and established and maintained mutually respectful working relationships with other departments.
- Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
- Maintained organized and clean classroom and play areas.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Incorporated music and art activities to encourage creativity and expression.
- Helped recruit, hire and train department employees.
- Provided assistance with administrative tasks such as filing paperwork or completing data entry into computer systems.
- Organized special events for kids to enjoy.
Education
Bachelor of Science - Criminal Justice
University of St.Francis
180 Remsen St #4305, Brooklyn, NY 1120106.2021
High School Diploma -
Brooklyn Studio
8310 21st Ave, Brooklyn, NY 1121406-2017
Skills
- Ability to work with minimal supervision
- Excellent problem solving and solution finding skills
- Always respecting the differing needs, culture and values of clients
- Positive, confident and friendly demeanor with high level of integrity
- Thinking skills
- Communication skills
- Negotiation skills
- Persuasive
- Collaborative
- Highly analytical with an eye for detail
- Well Organized
- Highly skilled and responsible in sorting, filing and updating/gathering files
- Quick to adapt in change, organizing, prioritizing, and coordinating tasks
- Records administration
- Scheduling
- Documentation and recordkeeping
- Data modeling
- Fluent in Turkish
- Understands confidentiality
- Mail routing
- Errand running
- Critical thinker
- Project management
- Workflow Optimization
- Budgeting and finance
- Employee training
- Problem resolution
- Supply level management
- Inventory merchandising
- Customer service management
- Ordering of products
- Workflow planning
Languages
Fluent in English and Turkish
Timeline
Assistant Grocery Manager
Okka Foods Market
12.2023 - 12.2024
Internship Student
Books Beyond Bars
01.2021 - 06.2021
Kids Activities Supervisor
Kids N Action
01.2013 - 06.2017
Bachelor of Science - Criminal Justice
University of St.Francis
High School Diploma -
Brooklyn Studio
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