Gizem Nur Orhan
Jacksonville,FL
Summary
Well-versed in handling member issues to boost satisfaction and accomplish sales objectives. Skillful in managing routine member requirements, company standards, and successful customer service techniques. Talented relationship-builder and analytical problem-solver.
Overview
7
7
years of professional experience
Work History
Member Service Specialist
VyStar Credit Union
10.2024 - Current
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Delivered functionality assistance via phone and online service platforms.
- Completed training and worked effectively under high-pressure client services environments.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Advised clients on mortgage, education and personal loans.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed lending and deposit business for company.
- Managed business customer service, responding to requests and concerns promptly.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
Administrative Assistant
Gold Oller Real Estate
01.2022 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Received and counted money.
Front Office Supervisor
Marriott International
01.2018 - 01.2022
- Coached employees through day-to-day work and complex problems.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Handled office contracts like leases, utilities and employee agreements.
- Provided superior and individualized customer service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
- Greeted and served customers professionally, operated cash registers and sanitized checkout area after each customer.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
Education
Cyber Security Analyst - Cyber Security
Google
01-2024
Phlebotomist - Phlebotomy
Florida State College
Jacksonville, FL12-2022
High School Diploma -
Catapult Academy
01-2018
Skills
- Customer support services
- Troubleshooting
- Payment management
- Product promotion
- Consumer lending
Languages
Turkish
Native or Bilingual
Timeline
Member Service Specialist
VyStar Credit Union
10.2024 - Current
Administrative Assistant
Gold Oller Real Estate
01.2022 - 05.2022
Front Office Supervisor
Marriott International
01.2018 - 01.2022
Cyber Security Analyst - Cyber Security
Google
Phlebotomist - Phlebotomy
Florida State College
High School Diploma -
Catapult Academy
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