G. Janeth Martinez

Coordinated fundraising events that secured resources for nonprofit initiatives.

• Established work teams that enhanced collaboration on project tasks.
• Developed connections and assessed needs for international workplan management in Peru and USA.

• Managed a team of 8, serving clients throughout the Harrisburg region
• Threaded new business by networking and leveraging referrals
• Closed sales, set up account data, and scheduled clients
• Booked and scheduled clients with appropriate team members to enhance service delivery
• Resolved customer inquiries and complaints, ensuring satisfaction and retention
• Balances accounts, manages invoicing, and payments
• Sourced, hired, and trained staff, fostering a supportive environment through mentorship
• Utilized steam cleaning methods to effectively sanitize carpets and upholstery.
• Managed cleaning tasks for kitchen and bathroom areas to uphold sanitation standards.
• Carried out vacuuming and mopping to ensure clean floors in all areas.
• Maintained carpets and wood flooring through regular cleaning and care.
• Performed cleaning of countertops and appliances for a neat and organized kitchen.
• Cleaned windows and window treatments to improve natural light and visibility.

• Contributed to Youth Aid Committee's juvenile restorative programs aimed at preventing juvenile entry into the judicial system.
• Monitored and ensured completion of all requirements for record clearance during program.
• Assisted juvenile offenders in completing home assignments to reinforce learning.
• Developed strategies and alternatives to enhance community Volunteer Program engagement.
• Ensured payment of fines

• Led fundraising initiatives to secure resources for projects
• Managed international workplans across Peru, Mexico, Colombia, and the USA
• Established work teams to enhance collaboration and project execution
• Cultivated connections and assessed community needs to align initiatives with local priorities

• Coordinated reservations and addressed customer inquiries regarding service scope, pricing, and scheduling to enhance client satisfaction
• Took food orders, knowledgeable about menu and wine list
• Worked as a seasonal part-time banquet server during peak events, contributing to efficient event execution
• Arranged table settings for private events and wine dinners
• Collaborated with clients to clarify their needs and preferences, ensuring tailored service delivery

• Set up and served tables for private events, ensuring guest satisfaction and seamless dining experiences
• Served food and beverages to guests during events and functions.
• Set up banquet tables and chairs according to event specifications.
• Assisted with the breakdown and cleanup after events concluded.

• Supervised daily operations of hotel and resort staff.
• Managed staff schedules and assigned daily responsibilities.
• Facilitated guest interactions to enhance their experience. to ensure satisfaction and comfort.
• Scheduled times, assigned rooms, and answered phone calls while maintaining cleanliness standards; earned promotion to Supervisor and Secretary in Housekeeping department.