GREGG HANSON
District Leader
Dallas, United,United States
Summary
Driven management professional with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Well-versed in coaching employees and leaders to resolve control and procedural problems negatively affecting business operations. Committed to cost, process and resource optimization.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
District Leader
CVS Health
Dallas, TX
01.2019 - Current
- Supervise pharmacy and retail operations of 15 locations across West Texas in Midland, Odessa, Amarillo, and surrounding areas producing $120M in annual sales and revenue.
- Provide oversight for 280 employees including 38 direct reports across15 departments, resulting in $18.5 million in profit.
- Accountable to PNL sales, margin, shrink and payroll expense along with performance evaluations on all direct reports.
- Provide coaching and feedback to team on store performance including sales, profit, clinical adherence and immunization programs, asset protection controls, and service levels during store visits.
- Implemented Epic program usage in all locations and used strategic planning to promote memorable, consistent and positive patient experiences in all COVID Testing and vaccination locations.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Built loyal account base and long-term business relationships with customers through establishing CarePass membership program enrollments and achieved 115% YTD to goal.
- Supervise daily operations of multi-million dollar pharmacy and retail operation.
- Work directly with management, Asset Protection Leaders, and Store Managers to brainstorm, discuss strategy and mitigate shrink related issues.
- Interview and hire strong candidates for team openings, using campus recruitment, job boards and social media to find applicants.
- Communicate with staff, patients and healthcare providers to encourage highest quality of service
- Train and guide team members to maintain high productivity and performance metrics
District Pharmacy Supervisor /Emerging Leader
CVS Health
Denver, CO
02.2017 - 01.2019
- Rolled out and coordinated opening of the 1st 5 CVS Core locations in state of Colorado.
- Traveled to provide support to partner District Leader over New Mexico and West Texas markets.
- Oversaw service and clinical adherence performance measures.
- Interviewed and hired pharmacists to staff and succession plan market.
- Developed growth strategies for network of 5 core stores in Colorado and 19 locations in New Mexico.
- Recruited, hired and trained over 30 new team members in 2 years to succession plan the emerging market.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Oversaw and documented controlled substance inventory management.
Lead District Manager of Frontier Transformation
Walgreens
Denver, CO
02.2016 - 02.2017
- Hired, led and developed cross-functional team in consulting role to roll out Frontier project across Colorado, Utah, Wyoming, South Dakota, Kansas and Oklahoma region.
- Worked as Executive Consultant to Regional Vice President and regional leadership team to monitor progress, and address key opportunities for improvement.
- Planned and facilitated large meeting sessions to develop core skills and help field leadership roll out each wave of project.
- Completed 4 wave project rollout across 325 stores and 6 states in 11 months
- Managed region, district and store stakeholders, and facilitated links with Support Center.
- Acted as a change lead, leveraging tools and support, focusing on generating improvements in the assigned region, district & stores.
- Functioned as role model for peers and store team members, demonstrating new ways of working and accountability for results.
- Employed change management tools to foster new ways of working (Problem Solving Team Building, Fishbone Root Cause Analysis, Attention Model, Effective Meeting Management, RACI, Balanced Scorecard, Sustainability Review).
- Built strategic partnerships across multiple business segments to help executives and senior leaders improve management structures and team cohesiveness.
- Equipped executives and senior managers with effective leadership skills through development and deployment of targeted training programs.
- Coached leaders in important skills underpinning current leadership and establishing management goals.
- Offered strategic feedback to direct regional leadership teams in operational decision-making and long-term planning.
- Assisted leadership teams with building shared beliefs and attitudes across organizational structures.
- Transformed skills and success of individual leaders with one-on-one coaching sessions.
- Helped organization refocus vision, mission and brand to improve efficiency and performance.
- Updated stakeholders on key milestones for projects.
- Developed strategic component development plans to support future projects.
- Organized integration of critical leadership competencies into existing workflows.
District Manager of Pharmacy and Retail Operations
Walgreens
Colorado Springs, CO
05.2015 - 02.2016
- Supervised pharmacy and retail operations of 16 locations to enforce high-quality standards of operation in northern Colorado Springs and surrounding areas.
- Facilitated and fostered culture in which all Walgreens businesses form cohesive team that supports overall business growth within district and drives corporate pharmacy business initiatives.
- Drove sales for 16 stores and pharmacies in district, generating $135 million in annual revenue.
- Provided coaching and guidance to Store Managers and Pharmacy Managers, driving employee engagement, increasing overall performance, and developing future leaders.
- Ensured resolution of customer concerns to ensure satisfaction
- Drove operational excellence through collaboration with Store Managers and Pharmacy Managers.
- Managed district hiring and staffing process (recruiting and interviewing) for Staff Pharmacists, Pharmacy Managers, Interns, and Assistant Store Managers.
- Modeled best practices for sales and customer service.
- Improved operational standards, personnel moves, and merchandising strategies.
- Built positive and productive relationships with store and field leadership.
- Spearheaded routine operations and special program initiatives for regional customer service committee.
- Boosted bottom-line profits by devising and optimizing effective sales and high gross margin merchandising programs along with effectively managing payroll expense and shrink.
District Pharmacy Supervisor
Walgreens
Colorado Springs, CO
04.2013 - 05.2015
- Supervised 35 locations and team of 90 pharmacists in Colorado Springs, Pueblo, Canon City, Alamosa, Durango, and Cortez.
- Coached, developed, and mentored Pharmacy Managers, and pharmacy teams to analyze results and action plan for performance improvement.
- Recruited, interviewed, and hired all District pharmacist positions.
- Trained team members in successful strategies to meet operational and sales targets.
- Improved operational standards, personnel moves, and clinical strategies.
- Built positive and productive relationships with store and field leadership.
- Promoted business development by building and maintaining relationships with new clients.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and patient care talents.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Held quarterly meetings with Pharmacy and Store Managers to identify techniques to overcome performance obstacles and deliver results.
- Contributed in Regional Market Meetings with senior leadership field teams from Colorado and New Mexico.
Pharmacy Manager
Walgreens
Parker, CO
08.2002 - 04.2013
- Managed 24 hour pharmacy with highest prescription volume in Colorado and 6th highest in Market 26.
- Supervised 20 employees including 6 Pharmacists, 6 Technicians and 8 Interns.
- Drove $2.02M in pharmacy profit Fiscal Year 2013.
- Directly developed and facilitated training of 9 Pharmacists that have now been promoted to Pharmacy Managers.
- Led district initiatives driving immunizations and Prescription Savings Club sales.
- Presented at Pharmacy and Store Manager Meetings.
- Strategized, tracked, and drove district results.
- Attended pharmacy inventories in lieu of Pharmacy Supervisor.
- Mentored new Pharmacy Managers, and acted as key point of contact.
- Worked in conjunction with onsite Nurse Practitioner at TakeCare Clinic providing health care, immunizations, and prescription services.
- Controlled inventory, decreased shrink and increased profitability through use of report data.
- Managed customer concerns and implement feedback to continually improve our service.
Pharmacy Manager
Walgreens
Belleview, FL
06.2000 - 08.2002
- Managed high volume non 24 hour pharmacy averaging over 400 prescriptions per day
- Specialized in dealing with elderly population (35% of population 65 years and older), as well as 40% Medicaid patients and a10% Spanish only speaking community
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Supervised team of 2 pharmacists, and 8 pharmacy technicians.
Staff Pharmacist / Overnight Pharmacist
Walgreens
Tampa, Miami, FL
08.1997 - 06.2000
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Compounded and repackaged unit-doses, topical medications and sterile products.
Education
Bachelor of Science - Pharmacy
Drake University
Des Moines, IA 08.1992 - 05.1997
Skills
Team Leadership & Development
Strategic planning
Public speaking
Consulting
Coaching and mentoring
Relationship building
Staff recruiting
Operations management
Business planning
Project Management
Websites
Certification
Certified Lean Six Sigma Green Belt, SSGI - 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
District Leader
CVS Health
01.2019 - Current
District Pharmacy Supervisor /Emerging Leader
CVS Health
02.2017 - 01.2019
Lead District Manager of Frontier Transformation
Walgreens
02.2016 - 02.2017
District Manager of Pharmacy and Retail Operations
Walgreens
05.2015 - 02.2016
District Pharmacy Supervisor
Walgreens
04.2013 - 05.2015
Pharmacy Manager
Walgreens
08.2002 - 04.2013
Pharmacy Manager
Walgreens
06.2000 - 08.2002
Staff Pharmacist / Overnight Pharmacist
Walgreens
08.1997 - 06.2000
Bachelor of Science - Pharmacy
Drake University
08.1992 - 05.1997